Oncology Nurse Navigator FT

Location:LOC_HUB-Hub for Clinical CollaborationReq ID:198035Shift: DaysEmployment Status:Regular - Full TimeAbout UsWe''re seeking breakthrough makers! Children''s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways - big and small - to make a difference for the patients and families we serve.If you are ready to challenge yourself, be inspired and grow - no matter what your role - you just may be the kind of breakthrough maker who will thrive at CHOP.CHOP is proud to share that we are ranked No. 1 on Forbes'' 2022 list of America''s Best Large Employers!Job SummaryThis role serves as the primary clinical contact for patients and families seeking certain specialized services at The Children''s Hospital of Philadelphia that require an additional focus on care coordination. This role is charged with assisting new patients in understanding their care plan, coordinating communication between multiple care team members across the care continuum; participating in family meetings; providing patient/family education, and providing care coordination including scheduling appointments and telephone triage. The role may also assist with development of outreach and research activities for their department. Triages/ manages incoming new and established patient calls/email requests Assists with the collection and review process for all potential patients. Works in collaboration with the clinical staff (Medical team, Physical therapy, Social Work, etc.), Out of Area Specialist, Business Offices, to ensure all aspects of the patients''/families'' care coordination results in an ideal patient experience.Job ResponsibilitiesPatient Navigator ResponsibilitiesCoordinate care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at CHOP.Coordinate a plan of care for referral patients and be the person of contact with their referring health care provider to simplify access, enhance communication and the patient/ family experience Coordinate a plan of care for new patient referral and serve as primary contact for referral source (referring health care provider and patient)Collaborate with all appropriate CHOP departments to strengthen relationships and facilitate the referral processCase Management and Care CoordinationAssure all pertinent records and studies are available for review; this includes prior testing, imaging and rehabilitation therapiesProvide the patient/family and the referring physician with updates and pertinent medical informationPatient Scheduling functions: assists schedulers and coordinators in scheduling appointments, both new and follow up, radiology tests, etc.Job Responsibilities (Continued)Strategic Planning / OutreachDevelop and Implement strategies to increase utilization of CHOP''s specialized programs and health care providers within the department where applicableIdentify and evaluate new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analysisIdentify, design and implement new strategies that will increase service utilization. Maintain a thorough knowledge of the market and assist in the development of marketing strategiesDevelop, refine and update referral tools such as patient family education, educational videos and Web Site.Develop and maintain relationships with local School Re-entry Programs, as well as school nurses and other school officials where applicableNetwork with patients / families through developing a social media support group strategy, organizing support groups, leveraging national and local organizations, and encouraging word of mouth marketingJob Responsibilities (Continued)Data ManagementDevelop and maintain physician/referral contact database Capture, track and develop reporting mechanisms on key indicatorsHelp to develop and maintain specialized care registriesHelp to maintain EMR templates and update as necessaryParticipate in the triage and possible enrollment of patients into research studiesAdditional duties as deemed necessary. Required Licenses, Certifications, RegistrationsRegistered Nursing License in the Commonwealth of Pennsylvania or State of New Jersey, depending on the assigned work location.Required Education and ExperienceRequired Education: Bachelor''s degree in Nursing (BSN)Required Experience: Two (2) years of nursing experiencePreferred Education, Experience & Cert/LicPreferred Education: Master''s degreePreferred Experience:Four (4) years of nursing experience.Previous experience in pediatricsPreferred Licenses/certificates/registrations:Collaborative Institutional Training Initiative (CITI Program) for departments with research responsibilitiesAdditional Technical RequirementsIntermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)Basic knowledge of database programs and data management conceptsExcellent verbal and written communications skillsExcellent customer service skillsStrong interpersonal skillsStrong time management skillsStrong organizational skillsAbility to maintain confidentiality and professionalismAbility to work independently with minimal supervisionAbility to gather, analyze and make recommendations/decisions based on dataAbility to convey complex or technical information in an easy to understand mannerAbility to collaborate with stakeholders at all levelsAbility to be flexible and adaptable to changeAbility to travel on a local, regional and national level as neededTo carry out its mission, it is of critical importance for the Children''s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons. Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.EEO / VEVRAA Federal Contractor

Created: 2025-11-15