Helpdesk Support

If you want more than just an assignment and to work with an organization that values your contribution to our growth AND has deployed a proprietary Consultant Appreciation Program (CAP) to continue to support your job search efforts in the future ..Hired by Matrix could be just what you need. We are a distributed organization working with some of the premier Fortune 500 organizations across the US in multiple verticals and disciplines. If you embrace positive culture, a dynamic teaming approach, robust benefits, 401k matching, paid time off, and want more than just your next assignment ..we are a great ''Match. Hired by Matrix has been providing talent solutions to help organizations enhance team capacity for decades. As a full-service search firm, we have partnered with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.Job Description: Provide technical support and resolve all incoming calls/issues from clients. Work with vendors and other SME''s to identify and resolve complex client issues.Primary Responsibilities: Provide onsite technical support as part of the Global Technology help desk. Responsible for resolving all incoming calls delivered to the helpdesk and managing escalated cases. Respond to a variety of technical issues from incoming calls or cases escalated by other help desk staff. Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client problems. Alert clients and team members when a major problem is suspected. Perform recovery testing to confirm availability of systems where outages have occurred. Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction. Participate in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems. Evaluate effectiveness of new utilities and tools. Perform related duties as assigned or requested.Qualifications: Strong customer service skills. Great verbal and written communication. Proven experience in technical support. Established experience in diagnosing and resolving technical problems.Please submit your resume for consideration. Once submitted, feel free to contact Chhaya atfor additional information.Approx. Duration: 12 months/RTHAbout Hired by MatrixHired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option with a company match after one year.Equal Opportunity EmployerWBENC CertifiedWOSB CertifiedWe work hard to match our candidates with the right career opportunities. Let us find you a MatrixMatch so you can reach your career goals!Connect with us on LinkedIn and see how we can impact your career!Hired by Matrix Career Center: - provided by Dice

Created: 2025-10-04