Operations Support Analyst

Join Our TeamIn 2022, the Atlanta Journal-Constitution named the Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America''s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special ''Best of Gwinnett'' winner editions. Primerica is a great place to work! Join our team to experience what it''s like to work at ''one of the best places to work in the metro Atlanta''.About this PositionThe Operations Support Analyst is a member of the Agency Licensing team. The Analyst processes state license renewals for PFS corporations and designated agent(s) plus processes ownership deals. This role works with the Office of the General Counsel, other departments and sometimes outside vendors to ensure that the corporations and related agent(s) meet the licensing requirements of the various state regulatory agencies. The Analyst reports office addresses to Maine DOI that are under our corporate license. The role ensures that all requirements of Business Continuity are met each quarter.This is hybrid position that requires working onsite at our Duluth, Georgia office and remotely multiple days each week.Responsibilities & QualificationsDuties:Renewal of state licenses for PFS corporate and designated agent(s) - Tracks and completes process of license renewals for PFS corporations and designated agent(s) by paper or online process each month. Updates license information on mainframe. Prints copy of license for our records. Advises designated agent(s) of continuing education requirements needed for license renewals and monitors appointment renewal. Business Continuity - Maintains the Archer program for Business Continuity. Confirms each quarterly requirements for Business Continuity are met on time. Ensures that testing for Operational Assessments, Disaster Recovery and Business Continuity are processed on time. Meets with testers to review tests and make any necessary changes before actual tests are done. Writes up process for new tests if required. Ensures that the Business Continuity Plan and Business Impact Analysis are updated with current information.Processing of ownership deals - Verifies any licensing issues between the selling & buying agent and forwards information to the ownership team. Attends meetings to discuss any issues. Communicates with the different departments involved. Ensures that new code number for selling agent is added to system and that all steps are completed and notifies ownership team of completion. If selling agent is not staying active, then request termination of new code number. Make changes to ownership chart. Maintain licensing system, corporate & agent files, master licensing calendar - Update licensing system after renewal of state licenses. File copies of renewal documents and renewed license in file folders. Edit master licensing calendar to reflect new expiration dates, new renewal fees and any new information pertaining to the renewals and other filings. Review PFS corporate and agent(s) information on the insurance departments websites and process any changes necessary. Resolves problems and issues - Gathers and documents pertinent information to a problem or issue. Proposes resolution for immediate problems. Performs post implementation follow-up to ensure accuracy and complete resolution of the problem. Keeps management informed of progress.Prepare analysis and report for WFI - Gathers and track pertinent information for WFI user. Analyze and generate reports to Management on daily/weekly/monthly basis. Keeps management informed of progress.Various other assigned projects and assignments requested by management.Knowledge, Skills & Abilities:Ability to run queriesWorking knowledge of Mainframe tables, content and securityStrong research and information retrieval skillsMath Aptitude and basic accounting skillsAbility to review and interpret licensing regulatory bulletinsStrong computer skillsWorking knowledge of Microsoft Access, Excel and WordExcellent verbal and written communication skillsAbility to establish priorities and meet deadlinesDetail oriented with strong analytical and organizational skillsAbility to work independently and without close supervisionAbility to work well with othersAbility to multi-taskAbility to work under deadline pressureFLSA status:This position is exempt (not eligible for over time):NoOur Benefits:Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Savings Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Created: 2025-11-15