Senior Manager, Strategic Projects

Position Purpose: The Sr Manager, Strategic Projects is directly responsible for leading the strategy and execution of the company''s enterprise program offerings. This includes research and development of a comprehensive strategy and multi-year roadmap to enable and expand on these capabilities. The Sr. Manager will be a deep subject matter expert on a variety of customer focused capabilities to drive an omnichannel customer experience. The Sr. Manager will be responsible for selecting and managing new and existing vendors while also growing and developing a team of direct reports and cross functional partners to support the program strategy. Major Tasks, Responsibilities & Key Accountabilities: 25%: Build and champion the customer focused program strategy for the company. Provide business leadership to product management teams to identify and launch new inventory. Provides day to day technical leadership and execution for the program capabilities25%: Developing and managing a team to drive program execution. Provide day to day leadership on program strategy and execution to both internal and vendor teams. Provide guidance on revenue opportunities and goals across stakeholders teams20%: Work cross-functionally and externally with the teams responsible for implementing new products. Evangelizes program and roadmap internally to partner product and engineering teams10%: Promote and grow the program with both internal and external partners. Partners with internal teams and evangelizes program internally with organizational stakeholders10%: Select and manage external vendors as needed to support the practice10%: Develop reporting tools and monitor ongoing performance Nature and Scope:This position reports to the Director, Strategic InitiativesThis position has 0 Direct Reports Environmental Job Requirements: Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel 5% to 20% of the time.Standard Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor''s degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 6 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications:Deep experience in creating omni-channel customer experiences in retail e-commerce, and on-site . Software management experience a plus. Experience leading, managing and developing teams in a rapidly expanding environment.Experience managing and launching business products and programsUnderstand key business drivers for a product/program Identify/manage business, operations, and product needs, along with prioritiesBuild business plans for program to drive revenueExperience managing software vendors and relationshipsUnderstand how to partner, manage, and motivate software vendorsIdentify challenges and lobby for feature requests with goal of driving revenue and program forwardExperience with managing and growing teamsHire and develop team members for growth within organizationHold team accountable to deliverables while teaching and trainingExperience with change managementUnderstand how to partner, manage, and motivate internal teams, build good will, and drive long term alignmentEvangelize program and team to internal orgsUnderstand how to lobby and build cases for additional resourcesExcellent at listening and conflict resolutionComfort with ambiguity and changeThoughtful in approach to solving problemsHas led high velocity projectsAptitude for risk Knowledge, Skills, Abilities and Competencies: Develops Talent: Develops others as individuals and informal leaders. Provides basic coaching, feedback, and guidance to improve performance and aligns employee goals with group and organization goalsDecision Quality: Makes reasonable and timely decisions under difficult and/or urgent circumstances that address root causes of problems. Gathers and analyzes relevant information from several sources and necessary persons. Builds consensus around recommendations, especially when conflict exists. Assists others in problem solving and decision making. Follows up on results and provides feedback for analysis.Plans & Aligns: Stays focused on plans, but makes adjustments when changes or unexpected events occur. Aligns own group''s work with the activities of other workgroups across THD. Ensures that plans address the main risks and provide appropriate contingencies. Looks to the future and determines the main resources required to accomplish goals; takes adequate steps to obtain them.Ensures Accountability: Holds self and leaders accountable for setting and meeting agreed upon commitments. Establishes and actively seeks input from formal feedback loops designed to drive accountability. Uses key indicators and processes to monitor the organization''s performance against goals. Addresses poor performance in groups; does not allow team to lay blame or make excuses.Manages Conflict: Settles differences in opinion involving self and others or other in productive ways with minimal noise. Considers the perspectives of others and approaches objectively, defending own opinion, flexing to another''s, or suggesting some combination of both as appropriate.Drives Engagement: Drives to do one''s best; encourages others to do so. Makes group members feel as though their contributions are important. Invites input and shares ownership and visibility. Structures work so it aligns with associates'' goals and motivators.Collaborates: Partners with others on or across groups or areas as expected. Effectively represents and balances own and collective interests when collaborating others. Credits others for contributions and accomplishments.Customer Focus: Actively stays attuned to customer needs and is sharply focused on the customer; guides others to do so. Consistently delivers expected value to customer; guides others to do so. Identifies gaps between actual and expected service levels; adjusts as necessary to close gaps; guides others to do so. Quickly develops and maintains strong customer relationships.Drives Results: Has a track record of exceeding individual and group goals successfully despite obstacles and setbacks. Guides, encourages, and motivates others to drive towards individual and group desired results. Consistently measures against projected results to adjust pace for delivery that meets or exceeds time and resource munications Effectively: Presents information in a clear, concise, honest, and logical manner. Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas. Uses active listening in understanding message content and point of view; clarifies as needed. Takes non-verbal messages into account.Pay Rate: -

Created: 2025-11-15