Lead Collections Representative

Location: Remote, Florida, United StatesCategories: Full-timeFull/Part-time: Full-timeWork Location Type: Fully remoteCompensation: Commensurate with ExperienceJob SummaryWith over 300 locations across the US, Apria Healthcares mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at SUMMARYThe Lead Collections Representative follows-up with insurance companies on complex unpaid claims and assists the Collections Supervisor with team leadership duties.ESSENTIAL DUTIES AND RESPONSIBILITIESResearches all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues.Reviews unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.Verifies payment information adjustments to supervisor.Prepares data for external collection agencies or attorneys to resolve delinquent accounts.Records per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders.Ensures Apria is in compliance with all legal and regulatory requirements.Research customer inquiries and resolved by preparing adjustments and refunds as necessary.Enters collection activity into the billing system.Escalates more complex issues to the attention of the Collections Supervisor.Contacts patient for payment obligations when insurance defaults as permitted by law or contractual relationships.Typically coaches up to 10 non-exempt employees.Report to work punctually at assigned starting time, and have reliable, consistent attendancePerforms other duties as required.SUPERVISORY RESPONSIBILITIESN/AMinimum Required QualificationsEducation and/or ExperienceHigh school diploma is required.Three years of related experienceCertificates, Licenses, Registrations or Professional DesignationsN/ASKILLS, KNOWLEDGE AND ABILITIESBusiness AcumenProblem Solving/AnalysisCommunication ProficiencyPersonal Effectiveness/CredibilityComputer SkillsIntermediate skills in Excel and WordBasic skills in Access, PowerPoint, MS Project, VisioLanguage SkillsEnglish (reading, writing, verbal).Mathematical SkillsBasic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.Other SkillsPHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.WORK ENVIRONMENTWork is performed in an office setting with exposure to moderate noise.TRAVELOccasional travel as required.OTHER INFORMATIONThe essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individuals position.Apria Healthcare is committed to hiring veterans and military spouses.BenefitsComprehensive benefits package offered for eligible employees:Competitive salaryAbility to have early access to earned wagesMedical, Dental and VisionHealthcare Flexible Spending Accounts and Healthcare Savings AccountsLife, AD&D and Disability InsurancePaid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays401K Savings Plan (available immediately)Educational AssistanceEmployee Referral Reward ProgramEmployee Discount ProgramsCompany Paid Employee Assistance Plan (available immediately)We recognize our veterans by offering a company paid day off for Veterans DayCareer Advancement/ Development OpportunitiesCompensationCompensation is commensurate with experienceAnnual compensation is based on a 40 hour weekEEO StatementAs an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

Created: 2025-10-04