Unified Communications (UC) Subject Matter Expert (SME)...

What You Will Be Doing The UC SME will have overall responsibility for the design and integrity of the multi-vendor enterprise UC solution (Avaya and Cisco cores) based on communications industry standards utilizing Session Initiation Protocol (SIP). To include the design, implementation, configuration, troubleshooting, daily operation and upgrading of core Avaya Aura Products including: System Manager, Session Manager, Communications Manager, Media Server, SIP Voice Gateways (Sangoma) trunking, and SIP endpoints. This person shall be experienced in performing installations and upgrades of the Avaya suite of products and have a thorough expertise and understanding of Voice/VoIP Devices and their configurations, including but not limited to PBXs, switches, routers, voicemail, servers and handsets. Responsibilities: * Analyzes and translates business requirements and user needs into engineering, design, and technical specifications to support telecommunications infrastructure. * Provide expert support for security posturing and configuration of the voice systems. Creating and managing certificates for third part appliances. * Iterate and improve the existing network and telephony ''Core'' design and improve interfaces with enterprise services (network management, directory services, security incident and event management services, life-safety technology integration, etc.) * Improve Interfaces for future Unified Communications enhancements * Define requirements supporting unified communications enhancements and agency enterprise services. * Provide Voice/VoIP design, architecture and engineering support. * Experience in designing phone and network systems that comply with government Enterprise infrastructure standards. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. * Qualifications: * At least (10) years of experience on VOIP projects. * At least 5 years designing and delivering VoIP projects using the Avaya suite of supporting hardware and applications * Avaya Certifications or Credentials for Aura platforms * Ability to comfortably interact with peers and customer representatives of all responsibility levels to perform required job functions * Ability to work under pressure, handle a variety of work assignments simultaneously, prioritize work and be held fully responsible for decisions. * Ability to analyze information, make recommendations, and develop reports and presentations. * Active participation in design and code reviews * BS/BA or equivalent experience with telecommunications services. * Must be willing to work on customer site in Washington DC area. Clearance/Citizenship: * Clearance Level: Top Secret * Must be US Citizen About Tyto AtheneTyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto''s services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and ''As-a-Service''. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe. After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise. Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it''s time to join Team Tyto! Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Created: 2025-11-01