Digital Product Manager - Vice President - ...

VP Digital Product Manager, Personalization & Customer Insights Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We''re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm''s data sharing principles of security, customer control and convenience, and privacy. Employer Description Chase is a leading financial services firm, helping nearly half of America''s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans Job Description Vice President Digital Product Manager - Personalization & Customer Insights Chase is the U.S. consumer and commercial banking business of Company Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America''s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Company website. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions are to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect. Chase''s Digital Personalization & Customer Insights team is seeking an innovative technical product manager with experience in Big Data and API product development to work on the rapidly growing space of making banking simple, human, and personal. In this role, the candidate will work on building a personalized insights platform at scale that has backend and frontend user components. This includes working with product partners, data scientists and technology throughout the development lifecycles. If successful, the role will provide added value to the business unit, Company Chase as a whole, and most importantly, delivering a better banking experience to our customers. Primary Responsibilities: Develop a platform with APIs and services that deliver unique and personalized experience. Drive product roadmap with focus on ensuring Chase stays on the leading edge of consumer business and technology landscape. Integrate data science & analytics thinking, product metrics, user experience research, competitive and market analysis, and company goals to drive priority of product initiatives. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development. Create concise, compelling content and business case to present and sell concepts through to senior management. Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met. Work with existing vendors and perform new vendor analysis (e.g., carry through vendor on-boarding process, managing relationship, vendor negotiations, managing initial product integration requirements). Qualifications: Must be proactive, results driven and have a proven track record of execution in delivering scalable solutions 7-10 years of experience in product development with hands on experience on agile practices, e.g., experience in working with JIRA project management platform or similar tools Experience making difficult prioritization decisions with a mind towards user and business benefits and trade-offs Digital expertise - subject matter expert on APIs and knowledge of Big Data technologies Ability to influence people at all levels with diverse points of view and across a broad variety of job functions Analytical minded with a focus on KPI''s and measurement Structured & strategic thinker, effective communicator with excellent written, presentation and communication skills Strong knowledge of current digital banking trends BS or MS in Engineering, Business Management, or comparable field of study Chase is a leading financial services firm, helping nearly half of America''s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the ''WELL Health-Safety Rating'' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm''s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm''s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Created: 2025-10-04