Process Improvement Professional

Job: 1284518 Job Description: `Role: Senior Process Improvement ProfessionalOPPORTUNITY TO BE EXTENDED OR GO PERM BUT IS NOT GUARANTEEDLocation: RemoteShift: M-Fbuilding a best-in-class Marketing organization to drive profitable membership growth across diverse business lines. The Marketing Operations & Technology team is a part of Humana''s Marketing & Communications organization, supporting marketing initiatives across the full consumer lifecycle. Having a solid foundation of capabilities and operational efficiencies that are modern & platforms-based is imperative to executing efficient and effective marketing strategies across all insurance segments (i.e. Medicare, Medicaid, Individual Specialty and Employer Group) and healthcare services segments (i.e. Pharmacy, Clinical, Home and CDO). We are seeking a talented change agent to join our team and help improve and transform the marketing process and operating model.We are looking for a Senior Process Improvement Professional who can play a leading role in defining and transforming processes and related technologies, procedures and ways of working necessary to deliver a personalized experience reliably and efficiently. This role requires innovative thinking about the risk management process and how Humana can transform marketing compliance practices to be more efficient and effective.The successful candidate has worked on process improvement teams and has an understanding of multiple improvement methodologies. He/she must be comfortable with ambiguity and have the ability to work collaboratively with business areas in identifying problems, working on multiple deliverables simultaneously and possess keen change management skills. In this role you will:• Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on marketing compliance transformation• Collaborate with marketing, risk management and compliance professionals to create marketing compliance policies, implement and improve processes and resolve barriers to performance through benchmarking, business process analysis, root cause analysis, process mapping, etc.• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and defined end-to-end use cases• Contribute to the training and development of other associates within the department through change management and measurement, creating policies, process documentation/workflows, knowledge articles and self-service guidance• Determine how new technologies can support re-engineered business processesRequired Qualifications• Bachelor''s Degree• 5 years or more of process improvement experience with experience in applying a variety of process improvement tools• Ability to think analytically, apply analytical techniques and to provide in-depth analysis and recommendations to management using critical thinking and sound judgment• Strong interpersonal, written and oral communication and presentation skills; demonstrated ability to interact with leaders and stakeholders• Ability to perform qualitative and quantitative analysisPreferred Qualifications• Master''s degree• Marketing or communications experience• Six Sigma/Lean or similar process improvement certification• Strong business acumen• Agile experience• Understanding and application of multiple improvement methodologiesPlease send resume to EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Created: 2025-11-15