Helpdesk Team Lead -Security and System Administrator ...

Overview: CDT is looking to add experienced Helpdesk- Security and System Administrator Team Lead to support a government customer in Chantilly, VA. Clearance: An active Top Secret/SCI clearance is required. Candidates who do not meet these clearance requirements will not be considered. Responsibilities:• Manage a small team of personnel• Perform desktop and helpdesk and client onsite support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption• Troubleshoot, identify, escalate issues, and remediate/triage problems and changes• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure• Track/manage project scope activities, deliverables, schedules, budgets, and tasks list to successful completionQualifications:• Degree in Computer Technology and/or equivalent work experience.• Cisco Security Certification or equivalent work experience.• Security+ and/or Network+ certifications preferred• Working knowledge of virtualization, VMWare, Hyper-V, or equivalent• Experience with Windows Systems Administration • Knowledge of Windows servers and current client operating systems• 5+ years of experience in an IT support role preferred Ability to handle multiple changing and conflicting priorities• Ability to communicate effectively, both orally and in writing• Ability to diagnose server/workstation or network alerts, events or issues CDT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Created: 2025-11-15