Default Operations Analyst I

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You''ll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won''t receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Analyze and evaluate internal systems, procedures or processes of particular business units in support of client contact management. Use established guidelines, strategies, and tools when reviewing data to make common business decisions. Consult with internal clients to improve contact strategies and meet business unit goals.Essential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following the perfect client experience model. Evaluate client''s request or concerns to determine qualifications for assistance or optimal resolution.Accurately complete documentation and workflow updates in all required pile written correspondence, if applicable. Provide support to department/staff with non-calling collection/recovery-related activities. Support includes activities such as processing client requests, loan maintenance and required follow-up items.Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.Manage assigned tasks and complete with accuracy. Leverage multiple systems and business tools to monitor and determine/support appropriate outcomes/actions that may be product specific or supports multiple product types.QualificationsRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Education or equivalent.1+ years of customer service or call center experience. Flexibility to adapt to frequently changing processes and procedures.Demonstrate proficiency in basic computer applications, such as Microsoft Office software products Strong verbal and written communication skillsStrong critical thinking skills for effective problem identification and resolution in common and more complex situationsGood interpersonal skills to promote teamwork, but able to work well independentlyPreferred Qualifications:College/Associate degree or equivalent work experience2+ years of customer service and/or call center experience in a fast paced production environmentStrong knowledge of Bank applications and productsBasic SQL knowledgeTruist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Created: 2025-11-15