Assistant General Manager

Job Title: Assistant General Manager Department: Rooms Supervisor: General Manager Summary To oversee all departments within the hotel and act as General Manager in the absence of the General Manager. Essential Duties and Responsibilities include the following. Other duties may be assigned. Accounting and Payroll functions and reporting as direct by the GM Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs. Must have an absolute commitment to provide the highest quality service to our guests. Ensures proper security of staff and guests Controlling of expenses in each department Must be able to work all shifts Assist with sales calls when needed Help attain occupancy goals by supervising and directing staff at front desk and reservations to follow training and guidelines provided by brand, corporate office and General Manager Oversight of all departments as directed by the General Manager and in the General Manager''s absence. Maintaining brand standards Keeping employee training current with corporate and brand standards Ensure complete guest satisfaction Provide direction to subordinates as necessary Inspect and ensure property standards are being maintained by identifying cleanliness and maintenance issues. Other duties as specified by the General Manager on an ''as needed'' basis Supervisory Responsibilities AGM supervises all department heads and supervisors in direct and indirect capacities as directed by the GM. This is a leadership role within the hotel and as such has supervisory duties over all associates except the GM.

Created: 2025-09-06