Customer Service Support Specialist with Security ...

The Sponsor''s training department provides excellent onboarding classes for all new hires to the organization. This includes ~15 fourteen-day courses annually for new employees and ~6 five-day courses for student hires. The Sponsor requires dedicated IT support in the classroom to facilitate instructors'' ability to present instructional materials, as well as students'' ability to access the IT environment, access course materials, and complete required web-based trainings (WBT). The work may be performed independently or within a team environment. The Sponsor needs polished communication skills, the ability to diagnose IT related issues, the ability to implement solutions, and the ability to track issues to resolution when they are submitted to service providers. Mandatory Skills:• Demonstrated experience consulting with technical partners to resolve technical issues.• Demonstrated experience communicating technical information to non-technical audiences.• Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs.• Demonstrated experience troubleshooting access control issues.• Demonstrated experience creating and managing email groups.• Demonstrated experience configuring audio and video equipment.• Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches.• Demonstrated experience evaluating solutions to meet enterprise and mission specific needs.

Created: 2025-09-06