Service Desk Technician with Security Clearance

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.• Provides user notification of receipt of Web- or email-submitted requests. • Logs and tracks inquiries using service request management database, and maintains history records and related documentation. • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.• Must meet contract level requirements for appropriate position.• Position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. • Experience in ticket management system like Remedy is a plus. • UNIX experience is not required, but is a plus. A+, Network+, or Security+ Required

Created: 2025-10-04