VDI Administrator with Security Clearance

Summary NJVC is seeking a Citrix System Administrator to support a large enterprise IT contract for the DOD. Responsibilities * Perform remote administration of servers located in offsite data centers. * Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. * Work in a team environment to ensure mission needs are met for internal and external customers. * Provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. * Provide operations support to customers across multiple geographic locations. * Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront. * Monitor Citrix infrastructure and identify system anomalies before they impact customers including storage availability/capacity, network connectivity, database health, and other daily health checks as required. * Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. * Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. * Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment * Implement major system upgrades as designed and approved * Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications * Perform periodic backup and restoration of servers * Monitor desktop capacity to size the environment based on typical usage trends * Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. * Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. * Establish comprehensive availability and capacity management solution using lessons learned * Develop solutions to technical issues. * Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives. * Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. * Update operations and monitoring documentation for 24/7/365 IT watch personnel. * Provide mentorship and training for junior team members. * Other duties as assigned. Qualifications * Bachelor''s degree with 6+ years of relevant experience, Masters''s degree with 4+ years of relevant experience, Associate''s with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience * Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP). * Preferred CCA or ITIL * Experience with interacting with customers to handle service inquiries and problems * Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software * Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies * Experience with Scripting/Automation * Active TS/SCI Clearance * The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: * Ability to work independently and yet be effective within a team setting * Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment * Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals * Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others * Excellent skills in Microsoft Word, Excel, and other Office applications * Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues * Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it NJVC, LLC

Created: 2025-10-04