JP Morgan Payments - Implementation Project Manager - ...

This is a client-facing role where you will interact with a client''s business and technical resources in order to effectively oversee and project manage the delivery of treasury services/cash management products and solutions. Excellent client relationship and project management skills are essential. The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The candidate will be responsible for managing complex implementations that may take weeks to be completed across multiple phases while also managing multiple requests and clients simultaneously. The candidate must also ensure all approvals, sign-offs and client documentation are obtained, time-lines and responsibilities are communicated, and hand-off to the ongoing relationship team is smooth. They also must be able to support broader program management of large clients. Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of payment solutions and delivery against the RFP agreements, while working closely with clients, Sales, Product, Operations, and Client Service. The candidate will be responsible for early engagement activity; participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space. Other responsibilities: Attend and lead client engagement including recurring project status meetings Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client''s business and technical needs, as well as, the firm''s capabilities General project management such as: prepare Project Charter and/or Statement of Work outlining product implementation options and timeline; use tracking tools and systems to document current status, issues, and risks for all active projects; Serve as an effective point of escalation on behalf of client Attend meetings and training as required to continue development and product knowledge Provide support to team colleagues when requested; be a subject matter expert for products supported - and support roll-out of new or enhanced products and set-up of pilot clients Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales. Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements Be nimble, adapt quickly, and influence partners Adhere to all JPMorgan Chase department policy and procedures Qualifications: Seasoned project management and problem-solving skills required ; Project Management Institute Certification a plus Client servicing or client-facing experience strongly preferred BA/BS degree with 2+ years of relevant industry experience (e.g., cash management, payment systems or treasury services experience); experience with technical payment solutions such as APIs and e-wallets a plus Excellent verbal and written business and technical communication skills; ability to tailor messaging to relevant audiences Excellent analytical skills and attention to detail required Effective issue resolution and escalation skills Excellent time management and prioritization skills Able to work in a collaborative team environment and partner with colleagues Willingness to learn and adaptable to change Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint) Travel up to 25%; Valid Passport to travel internationally JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world''s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the ''WELL Health-Safety Rating'' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm''s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm''s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Created: 2025-11-15