HVAC Truck Based Service Manager

Job Details What you will do The Truck Based Service Manager is responsible for the Georgia Institute of Technology HVAC Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team''s customer base. The successful individual will drive the account''s overall profitability and efficiency of the team. The individual will manage the customer relationship, they will further development the relationship, grow the business within the customer''s organization, and exceed their expectations. The successful individual is responsible for the local team employee development, retention, hiring, training, and for the JCI safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through customer''s meetings, Technicians field work/deficiencies, and Team Leads. Owns the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a complementary team. Strong interpersonal, customer service, negotiating skills. Proven competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basicWindows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role advising a similar service deliverable team As a condition of employment, you will be required on your first day of employment, to show written proof that you have been fully vaccinated against Covid-19.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Created: 2025-10-04