Front Desk Agent

Why us?A modern, luxury hotel in the heart of our nation''s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world''s most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slo gan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are lookin g for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We''re not afraid to forge our own path. After all, it''s what industry leaders do. That''s why we welcome risk takers and creative spirits alik e. No matter your daily role, Sage recognizes that your success is about more than the work you do - it''s really about who you are, which is why we invest in your personal and professional growth. Join our team! Job OverviewResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. -Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. -Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. -Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintains a friendly, cheerful and courteous demeanor at all times.

Created: 2025-11-01