Field Maintenance Trainer

Who We Are Our work matters - robotics is transforming the world of commerce. Every day our intelligent robots are responsible for getting food and merchandise to thousands of stores across North America. We''re an industry changer - we created the first and only fully autonomous, end-to-end supply chain solution. Today, we are driving towards even bigger ideas - and we have the people, technology and leadership to fully realize these aspirations. We have theexcitement and ambition of a startup with the benefits and resources of a proven organization. Symbotic is looking for people who thrive in a fast - paced , solutions - oriented and creative environments. This position is responsible for gathering, analyzing information to determine training needs as it relates to software, hardware , and process development. We are looking for people who thrive in a creative, collaborative and agile development environment where customer issues drive priorities. Responsibilities : The position is res ponsible for designing, creating , and delivering training programs. Most of this position is involved in the customer''s Infrastructure rollout.Product and technical training support to site s and internal needs when required.Assist customer site needs with the application of equipment training .Escalate customer related issues to the appropriate departments and product owners .Executes basic customer support on-site and communicates with Symbotic Technical Support staff.The p otential for providing support to other customers at the direction of the Manager of Field Maintenance Training .Special projects and tasks as assigned by Manager of Field Maintenance Training .Implement methods for evaluating training against the needs of the business, consult with management, employees, project leads , and departments to identify ongoing training needs and achieve the result of an effective training solution, suggest improvements to training events, programs , and material improve effectiveness and meet evolving needs of the business.Acquire and maintain a working knowledge of all products and processes.Perform responsibilities related to field strategic training and deployment support at the direction of the Manager of Field Maintenance Training by Symbotic service goals, targets , and objectives.Become Subject Matter Expert on Symbotic Bots and software.Responsible for providing product training and deployment through the online LMS . Training will cover subjects consisting of software and hardware used in Symbotic systems. C reating and maintaining the tr aining curriculum documentation as needed.Administer technical aptitude testing of on-site maintenance technicians Qualifications : 5+ Years of T raining /Instructing experience or equivalent work experienceE xperience with Mechanical maintenance preferred (Training or hands on)Ability to lead discussions effectively as a speaker in a public forumOrganizational skills and creation of training reportsKnowledge and experience in adult educationAbility to develop, deliver online training as well as live trainingDemonstrated success in developing training courses and curriculum.Ability to manage multiple priorities concurrently and comfort in facilitation/ platform skills from entry level up to executive levelAbility to react and adjust quickly to training needs based on trainee''s ability and balanced against a varie ty of customer requirementsExcellent communication skills both written and verbalLeadership skills and confidence in a fast-paced environment.About SymboticSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world''s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today''s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That''s why we''re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.RequiredPreferredJob IndustriesCustomer Service

Created: 2025-11-15