Manager, Member Outreach & Retention

You could be the one who changes everything for our 26million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you''ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Ensures all applicable compliance requirements are understood and followed by the Member Outreach & Retention team. Manages and leads Member Outreach & Retention activities by developing detailed action plans, budgets, performance goals/metrics, work schedules, and operational standards. Recruits, trains, develops, coaches, evaluates and otherwise supports Retention Specialist positions. Assesses member data to identify at-risk members. Develops reports and analyses as necessary to manage the business. Assesses data and initiates and implements changes and/or provides recommendations to improve member education, improve internal operating procedures and change plan designs for the purpose of increasing customer satisfaction and retention. Develops and maintains quality improvement programs. Develops and manages correspondence to members regarding inquiries/complaints and notices. Ensures that all policies and procedures are accurately documented and are readily accessible to staff for their reference. Maintains ongoing and effective communication with other departments. Primary departments include Sales, Customer Service, Membership Accounting, Marketing, and Compliance. Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility Competitive pay Paid Time Off including paid holidays Health insurance coverage for you and dependents 401(k) and stock purchase plans Tuition reimbursement and best-in-class training and development Helps maximize member retention within a region by directing a team of Member Retention Specialists that identifies members "at risk" for voluntary termination, and resolving member specific issues. Analyzes member termination data and identifies and communicates trends that will help with both short and long-term business planning. Education/Experience: Bachelor''s degree in related field or equivalent experience. • Minimum three years management experience in a call center/sales environment preferred • Minimum three years Medicare or individual insurance products sales experience preferredCentene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Created: 2025-10-04