Community Engagement & Volunteer Manager

POSITION: Community Engagement & Volunteer Services Manager REPORTS TO: Chief Development & External Affairs Officer STATUS: Exempt; Full-Time COMPENSATION: DOE BENEFITS: Medical, Dental, Vision, and Life Insurance; Employee Assistance Program; 403(b) retirement plan; Paid Holidays, Sick, and Vacation LOCATION: Sacramento, CA JOB SUMMARY: The Community Engagement Manager is responsible for creating and implementing a community engagement strategy that inspires people to give, advocate, and volunteer at the Center. The person in this role will lead the Centers volunteer program and various other engagement opportunities, and will work with senior leadership across the organization and members of the development team to support new and existing programs, campaigns, and events. ESSENTIAL FUNCTIONS: Volunteer Program Management: Effectively manage the Centers volunteer resources program, including structure, tracking, reporting, recruitment, assessment, placement, support, stewardship, and appreciation. Engagement Strategy: Develop and manage a comprehensive community engagement strategy to broaden the reach of Center programs and services, volunteer and engagement opportunities, fundraising capacity, and manage rapid response to crises as needed. Relationship Building: Work with staff and leadership to effectively manage opportunities for individuals and organizations expressing interest in supporting the Center. Organizational Support: Develop and implement appropriate engagement activities to support the Centers various programs, services, campaigns, and events. General Duties: Develop and maintain a thorough understanding of the organizations history, vision, current programming, and opportunities to engage/support the work. Conduct ongoing research and analysis of organizations and individuals who are engaged with the Center, document all findings that may assist in advancing the relationship. Ensure all external relationships are being treated with the dignity and respect they deserve, including supporters, volunteers, interns, donors, and partner organizations. Continuously engage in learning, applying best practices, collaborating and supporting colleagues internally and at other LGBTQ+ organizations as appropriate for the positions areas of responsibility. Attend staff meetings and event committee meetings. Volunteer Program Management Continue to develop a highly quality volunteer services program that supports all Center operations and creates ongoing leadership development and community engagement opportunities for community members. Grow and improve the structure of a competitive internship program, designed to provide robust educational and work experience opportunities for future LGBTQ+ leaders. Effectively recruit diverse volunteers through community partnerships, digital media, and other mediums to produce a robust and talent pool of motivated volunteers to support the Centers work. Manage the application, screening, placement, onboarding, ongoing communication, evaluation, and exit processes for all volunteers and interns. Oversee all administrative duties of the program including entry and maintenance of volunteer records, shift schedules and time records, event calendars, and all other data to ensure accuracy, currency, and organizational and legal compliance. Manage all aspects of volunteer services for the Centers signature events including recruitment, placement, training, and on-site management of Sacramento Prides 1000+ person volunteer workforce. Develop a robust volunteer and intern appreciation and stewardship program that improves retention and encourages progressively deeper involvement with the organization. Engagement Strategy Collaborate with senior leadership to identify distinct opportunities for community members and organizations to engage as volunteers, interns, members, fundraisers, or program partners that support the organizations needs and strategic goals. Create engagement pipelines and support activities that increase the visibility and reach of Center services, fundraising capacity, and advocacy through year-round partnerships with local professionals, community organizations/leaders, and corporate affinity, employee, and resource groups. Develop strategies to ensure volunteer teams, including event committee leadership, reflect the diversity of the community and embody the mission and values of the Center. Develop systems that use data to continuously monitor and evaluate the volunteer program and partner engagement activities in order to improve the overall experience, participation levels, and retention. Use technology and data management software to support both individual and organizational relationship building, engagement, and activation. Share this data with the development team. Develop written procedures for volunteer program operation and oversee the creation of operational procedures for distinct volunteer and internship roles. Relationship Management Update and manage a list of LGBTQ+ and allied community organizations and associated leader contacts to build or maintain open communication channels and monitor their public communications to inform relationship building and support engagement activities that build their organizational capacities and uplift the community as a whole. Establish and continue to build meaningful relationships in the Sacramento region among LGBTQ+ stakeholders, social justice advocates, local and state public officials, corporate partners, and public institutions. Represent the Center in various coalitions, collaborative events, community actions, speaking opportunities, and campaigns as directed. Help keep Center leadership informed of community sentiment and position the Center among community partners for engagement opportunities including information sharing convenings, giving campaigns, volunteer opportunities, cultural humility trainings, and joint service projects. Collaborate with staff to identify community outreach opportunities and develop a pool of volunteers to staff informational tables and speak as ambassadors at public events. Organizational Support Support the Centers communications and marketing plan with volunteer services including the identification of designers, photographers/videographers, content creators, social media influencers, and testimonial speakers to support event, program, and advocacy goals. Support the Centers fundraising and development plan with volunteer services including the identification of grant writers, peer to peer fundraisers, house party hosts, Center ambassadors, and other fundraising activities. Lead coordination of volunteer grassroots advocacy, rapid response, and community organizing activities in collaboration with the Director of Advocacy & Training. Supervise internal administrative office project volunteers. Cultivate, develop, and steward core volunteers to serve in leadership roles that support volunteer program infrastructure, event committees, advocacy and training initiatives, and community building activities. REQUIREMENTS: Passion for the Centers mission and work to create a region where LGBTQ people thrive and a commitment to follow all policies and procedures of the organization. Education: Bachelors degree* is required; *Any combination of experience, education, and training that would provide the equivalent knowledge and abilities may be considered as a substitute for formal education. Experience: Minimum of 2-years (4 years preferred) relevant experience in volunteer management, community organizing, campaign management or related field. Basic knowledge of and a commitment to learn about social justice, anti-racism, white supremacy, racial equity, cultural humility, and privilege. 5) Computer/Office Equipment Skills: Must have superior proficiency working with Microsoft Office, particularly Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. Proficiency in Raisers Edge, Apricot, Salesforce, or similar CRMs is strongly preferred. 6) Language Skills: Fluency in English is required. Ability to speak/read/write/translate in one or more languages other than English is preferred. 7) Work Schedule: This position is primarily in-person at the Centers Lavender Heights location. Flexibility is required to participate in regular evening and weekend events, meetings, and travel as necessary. 8) Access to reliable automobile transportation with a valid drivers license and proof of insurance is required. This position will require travel throughout the Sacramento region and occasionally throughout California. 9) Physical Demands: The person in this position will be required to sit or stand for extended periods, move objects up to 50 pounds, ascend/descend stairs, operate office equipment, open and close filing cabinets and boxes, observe visitors, and communicate messages and tone by telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 10) Offer of employment may be contingent on satisfactory results of a criminal history background check. 11) Employees must be legally permitted to work in the United States. 12) The Sacramento LGBT Community Center is a drug free workplace; employees may be subject to a drug test. 13) Vaccination Requirement: We fully support COVID-19 vaccinations and are requiring new employees to have either proof of full vaccination, written notice of an upcoming vaccination appointment, or an approved medical or religious exemption. Documentation will be required prior to your first day of work. QUALIFICATIONS AND EXPERIENCE: Experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people, social justice and civil rights policy issues is preferred. Entrepreneurial passion for learning and adaptability in a dynamic environment. Experience building and managing volunteer programs, internships, political campaigns, and/or direct constituent contact programs. Experience recruiting, inspiring, and mentoring teams to achieve collective results. Excellent verbal, written, interpersonal, and presentation communication skills, including sensitivity and tact in interpersonal relations. Previous experience teaching or training less experienced persons is a plus. Strong organizational and time-management skills, with the ability to set priorities and limits in order to accomplish tasks, meet deadlines, and adapt to changing priorities. Ability to work independently and collaboratively on a team to plan, prioritize projects and tasks, to problem solve, and quickly pivot as necessary. 7) Working knowledge of the Sacramento regions nonprofit sector and an ability to build relationships with and work collaboratively with internal and external stakeholders, government officials, volunteers, community members, and donors. 9) Ability to ensure legal compliance, confidentiality, and accuracy in program management and reporting. 10) Demonstrated experience using technology and data to drive decision making and achieve results. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. ABOUT THE ORGANIZATION: The Sacramento LGBT Community Center works to create a region where LGBTQ people thrive. We support the health and wellness of the most marginalized, advocate for equality and justice, and work to build a culturally rich LGBTQ+ community. EQUAL OPPORTUNITY: The Sacramento LGBT Community Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, non-binary, or intersex are encouraged to apply. The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical/mental condition, perceived physical disability or veteran status, or any other basis prohibited by statute. TO APPLY: Please submit application materials through our career portal at /careers. No phone calls please. Posting will remain up until position is filled.

Created: 2025-09-06