Technical Support - Long Term Contract - Trenton, NJ - ...

Our direct client is looking for Technical Support for a Long Term Contract in Trenton, NJ.JOB DESCRIPTION:- Full-time professional work experience as a break/fix desktop support representative.- Must be able to work on site 100%- This position will be responsible for providing onsite computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.- This position is not purely phone support and will be 100% on site at the address listed. SKILLS MATRIX:- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support - Required- Professional work experience supporting and trouble shooting PC''s running Windows 10 - Required- Professional work experience troubleshooting Dell pc hardware issues - Required- Professional work experience supporting trouble shooting PC peripheral devices - Required- Professional work experience with the most recent version of the Microsoft Office Suite - Required - Professional work experience imaging computers and physically setting up computers/monitors such as SCCM - Required - Professional work experience using remote assistance tools such as Quick Assist or GoToAssit - Required- Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) - Required- Possesses user friendly customer service skills - Required- Experience with Absolute Computrace - Nice to have- Experience with hard drive encryption tools such as Bitlocker -Strong plus to haveQuestion 1: Is the candidate ok working onsite at a State Psychiatric hospital?Question 2: Where is the candidate currently geographically located?Question 3: If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?Question 4: Is the candidate available and able to work onsite without relocation (within 1 hour commute) 100% of the time? Location: 100% Onsite in Trenton, NJType: Long Term ContractPlease send resume to ''jobs at etechnovision dot com'' with B3370Bin Subject for immediate consideration - provided by Dice

Created: 2025-10-04