DISTRIBUTED COMPUTER SYSTEMS ANALYST II

DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 64053693 Date: Aug 24, 2022 Location: TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (.Requisition No: 681981 Agency: Department of HealthWorking Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 64053693Position Number: 64053693 Salary: $40,948.18 - $50,000 Posting Closing Date: 09/06/2022 Open Competitive Opportunity Previous applicants will be considered and need not reapply Your Specific Responsibilities : The incumbent is part of a public health organization and is expected to support the Florida Department of Health, Division of Emergency Preparedness and Community Support, Directors Office and the Bureau of Emergency Medical Oversight in Tallahassee in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and Department employees. Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided. Recognizes andor analyzes priority issues for escalation. Provides detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures. Maintains all assigned issues within the Departments Cherwell Tracking System. Adds updates and provides current status information to the Tracking System in a timely and accurate manner. Identifies and documents resolutions while sharing the documentation and findings with other team members. Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software. Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department. Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements. Provides desktop support to customers regarding hardware and software troubleshooting. Lifts computers, monitors, printers, etc. (weighing up to 50 pounds) and transport them to installation sites around the County and within the health department. Performs Asset Management Custodial duties in Asset Management System. Manages computer users in Active Directory (AD) in a timely manner creating, updating and deleting user accounts when changes in human resources occur. Maintains distribution lists and security groups in AD. Sanitizes computer equipment for disposing of equipment through disposal process. Works together with local, county and state IT teams maximizing the usage of technological resources including, but not limited to, computer programming including computer hardware support and phone networks. The incumbent will also work on special IT projects as assigned by their supervisor. The incumbent may be required to perform some duties outside normal work hours or days to reduce interference with the health department''s normal work day. Stays current with new technology. Performs related/other duties as required. Required Knowledge, Skills, and Abilities: Understanding of computer workstation troubleshooting, network principles, hardware replacement and repair best practices, software troubleshooting, SCCM, Active Directory, Group Policy Management, audio/visual equipment setup, and asset management. In-depth understanding of Windows operating systems, image deployment, and Print Server Services. Must also have good customer service skills. Qualifications: Experience with Microsoft System Center Configuration Manager (SCCM), Active Directory, Group Policy Manager, computer hardware and software troubleshooting, computer hardware installation. Incumbent must also have excellent problem-solving skills. Must have 2 years experience in IT troubleshooting and maintaining computer systems. Must have 2 years experience supporting users in a multi-location LAN/WAN environment. Must have 2 years experience supporting network software. Must have experience resolving user problems, interoperability issues, and diagnosing product defects. Must have a valid Driver''s License. Ability to work well with others. Travel Time: 1-25% Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 4042 Bald Cypress Way Tallahassee, FL 32399 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The States total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit . Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department''s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy 4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clickinghere (. All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tallahassee

Created: 2025-09-06