FCBank, Community Office Assistant Manager

We''re NOW HIRING an enthusiastic, self-motivated individual with a positive attitude for a Full Time Community Office Assistant Manager located at the Westerville Branch. Community Office Assistant Managers are role models that exemplify our organization''s core values. They display a positive attitude and have the ability to lead and develop their team to achieve branch goals. They provide exceptional personalized service to our clients while following our bank philosophies: role models that exemplify our organization''s core values. They provide exceptional personalized service to our clients while following our bank philosophies: See It, Own It, Solve It and Find a Way to Say Yes.Below is a list of essential job functions. Additional responsibilities may be assigned in the position.LEADERSHIPPossesses and displays a positive attitude in managing change, working and communicating consistently with others, and leading by adhering to policies, procedures, and client service standards. Assist manager in developing banking relationships within the target market. Engages staff by creating measurable goals and action plans in line with the Bank''s strategic plan. Maintains and supports operational standards (compliance, audits, regulation, security, etc.)PROFESSIONAL DEVELOPMENTPossesses an up-to-date working knowledge of all phases of the job and the various techniques and skills necessary to perform duties. Strives for outstanding performance and demonstrates the ability to learn and retain material. Delegates appropriate responsibilities to team members to promote professional growth. Implements, encourages, and reinforces the Universal Associate concept though mentoring and coaching. Collaborate with Community Office Manager to complete performance appraisals and coachings in a timely manner. Continues professional development by voluntarily participating in elective courses, webinars, and seminars, as well as remaining abreast of industry trends.FOSTER OUR CULTUREDisplays a strong support of management and loyalty to the organization. Maintains a professional and ethical image in appearance, communication, and action. Acts as a role model for the team, organization, and community. Participates in and encourages team involvement at community events.PROVIDE ENHANCED CLIENT SERVICECollaborates with branch team members and business partners to effectively work referrals and deepen wallet share through client acquisition. Market the organization by bringing awareness to your branch with every opportunity, focusing on relationship development and community involvement. Responds and manages inquiries and complaints, and resolves client concerns in a timely manner.MAINTAIN AND SUPPORT OPERATIONAL STANDARDS Responsible for oversight of all branch operations including, but not limited to: scheduling, quarterly audits, security training/testing, manage building maintenance, etc. Works with Community Office Manager to ensure all regulatory training is completed in a timely manner. Maintains compliance with policies and procedures and meets acceptable timelines. Community Office Assistant Manager II:Develops and maintains a strong loan pipeline and portfolio. Works diligently to provide an exceptional employee and customer experience. Demonstrates a strong level of competency with overall operations with minimal supervision. Possesses a proven history of leadership, banking knowledge and experience in a supervisory role. QUALIFICATIONS, EDUCATION, & EXPERIENCETo perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.TECHNOLOGY SKILLS: Ability to use telephone systems and possess good computer skills including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.BENEFITSMedical, Dental, Vision & Life Insurance401K with company match and profit-sharing programPaid Time Off & Recognized HolidaysLeave policiesVoluntary Benefit Options (Life, Accident, Critical Illness, & Pet) Employee Assistance ProgramEmployee Health & Wellness ProgramSpecial Loan and Deposit RatesGradifi Student Loan Paydown PlanRewards & Recognition Programs and much more!Eligibility requirements apply.EOE/AAP: M/F/Vet/Disability By submitting an application for considering you are agreeing to the following disclosure statement: I certify that all information I have provided in order to apply for and secure work with this employer is true, complete, and correct. I expressly authorize, without reservation, the employer, it''s representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and education institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me. I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status under applicable federal, state, or local law. This Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect will be sufficient cause to 1) eliminate me from further consideration for employment or 2) may result in my immediate discharge from the employer''s service, whenever it is discovered.

Created: 2025-10-04