Server

- Position: Server You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. - Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality restaurant. - Essential Functions: - Perform all restaurant side work as designated by the supervisor. - Efficiently and properly perform all service standards. - Attend to all needs of the guests during meal periods, breakfast, lunch and dinner. - Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant. - Must be familiar with and adhere to all liquor liability laws. - Must attend all designated pre-meal meetings. - Responsible for setting up restaurant area. - Adhere to predefined drink service guidelines and responsible for beverage familiarization. - Perform any other duties assigned by management. - Maintain a neat and professional appearance following the grooming standards - Maintain an awareness of liquor costs and minimize waste, which may raise them. - Must be familiar with all policies related to liquor liability laws. - Ability to open and close the restaurant shift assigned. - Must serve all guests in consistent manner, using Novotel Miami Brickell Service Standards. - Must be able to bus tables, and re-set the tables as needed. - Must be able to use Micros to open and close checks. - Must know the menu and be able to describe the items to guests. - Must be able to resolve guests'' issues and create an amazing experience. - Must be able to communicate and maintain a positive relationship with culinary and stewarding staff. - Maintain an awareness of all functions, events and meetings taking place at any given time. - Control heavy volume at the restaurant. - Knowledge of hotel property. - Inform the guest about buffets, hotel activities and community. - Attend to and anticipate guest''s needs. - Greeting guests. Anticipate guest''s needs to create an amazing experience. - Assist with IRD when required - Place orders in the Silverware POS System and close checks accordingly. - Responsible to follow FIFO procedures. - Label daily perishables - Label dairy products Your team and working environment: - A passionate and inspired team that creates unique experiences for all they meet. - We recognize and celebrate our team and individual success What is in it for you: - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow within your property and across the world! - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Created: 2025-11-15