Concierge Lounge Attendant

The Marriott Renaissance Hotel located in Bloomington, Minnesota is seeking a guest service focused Concierge Lounge Attendant to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers.Job Overview: To act as an ambassador of the hotel to our VIP and Concierge Level guests by welcoming them to the hospitable Concierge Lounge and providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.Responsibilities and Duties: -Greet customers immediately with a friendly and sincere welcome. -Make personal connection with each guest and respond to guest cues (anticipate their needs). -Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. -Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area. -Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day. -Follow proper food handling techniques and food safety procedures. -Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix. -Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. -Promptly respond to requests for dentists, doctors, childcare, florists, etc. -When necessary, field guest complaints, conduction through research to develop the most effective solutions and negotiate results. -Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. File access slips in box order. -Operate facsimile machine to send, receive, and log incoming transmission. Notify guests using the message function of the computer of incoming faxes. -Use the photocopier to make copies of items as required. -Handle cash make change and balance an assigned house bank. -Be proficient in ability to make drinks for guests upon requests -Tend to food items as needed including setting up/stocking/and breaking down hot/cold/and dry food items. -Tend to beverage items as needed including setting up/stocking/and break down all bar and non-alcoholic beverages as well as any required garnishments, or accoutrement. -Must have intimate knowledge of creative program offerings, their components, production techniques, sourcing, pairings, and tasting notes. -Must have intimate knowledge of, and adhere to, Marriott brand standards/steps of service as outlined and directed by leadership. -Must follow all opening and closing checklist assigned to job code by leadership. -All employees are expected to be respectful and courteous to staff and guests at all times. Any hostile or confrontational demeanor, speech, or actions are strictly prohibited. Specific Job Knowledge and Skills:

Created: 2025-11-15