Spa Coordinator

Job DescriptionSpa CoordinatorThe Post Oak Hotel at Uptown Houston The Post Oak Hotel at Uptown Houston is seeking a Spa Coordinator to join our team. We hire individuals that are committed to providing a remarkable guest experience and changing the standard of luxury. If your skills and talents are a match for our needs, we can open the door to growth and leadership opportunities.What we offer you: -Multiple benefit plans to suit your needs -Opportunities for advancement -Positive and respectful work environment where diversity is valued -Generous employee discounts -Community volunteer opportunities with Landry''s LeagueESSENTIAL DUTIES AND RESPONSIBILITIES: -The ability to greet and welcome guests in the warmest manner. -The ability to communicate with the guest in a clear and professional manner. -The ability to provide assistance to the guests at all times. -The ability to explain, sell and book treatments. -Must have great telephone skills and follow all Post Oak Hotel telephone etiquette and guidelines -Must be adaptable and accountable for all actions. -The ability to ensure a warm friendly welcome to all guests at all times. Greets all guests upon arrival. -The ability to communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests or restrictions, etc.) -The ability to handle guest comments and concerns in a timely and appropriate manner -The interest of each guest is of paramount importance. -Use the guest name appropriately and communicate to all Spa colleagues. -Aim to give the guests the best possible service and make each guest feel important -The ability to assist guests with retail merchandise. -The ability to be knowledgeable on all products and treatments. -The ability to operate a computer and copier/scanner. -The ability to handle daily accounting, cash bank procedures and process outgoing mail and packages. -The ability to handle opening and closing procedures. -The ability to set up and handle gift cards. -The ability to read and update the daily log book and communicate relevant information to the staff. -The ability to follow proper payroll and key card procedures. -The ability to process all charges accordingly. -The ability to requisition supplies or place orders accordingly. -The ability to know your hotel/spa to be able to confidently speak about and sell the spa and other outlets in the hotel. -The ability to utilize the phone according the Post Oak standards. -The ability to maintain the cleanliness in all areas of the spa. -The ability to maintain cleanliness in restroom areas. -The ability to attend all training sessions required by the hotel and spa. -The ability to respond properly in any hotel emergency or safety situation. -The ability to perform other tasks or projects as assigned by hotel management. -The ability to understand and be fully versed on hotel standards, procedures and guest confidentiality. -The ability to work flexible days/hours as needed based on business demands of the spa/hotel. -The ability to perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by Spa Management. -The ability to work weekdays, weekends, nights, and holidays.

Created: 2026-03-07