DME Billing Revenue Cycle Manager (Remote)

You could say Brightree by ResMed is a technology company. And that''s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers'' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.To learn more about Brightree technology and solutions watch this short video by our CEO: purposeThe CSM''s purpose is to work with and manage customers and collaborating with other RCM departments in order to provide the best possible service and results.Duties and responsibilitiesOperate as the lead point of contact for any and all matters specific to your customer base.Coordinate, schedule, and conduct all pertinent training for assigned customer base.Build and maintain strong, long-lasting customer relationships amongst your customer base.Have the ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions and use effective approaches for choosing a course of municate clearly on regularly scheduled meetings with your customer base ensuring proper and timely contact is consistent with company initiatives.Work closely and collaboratively with other departments on program enhancements as it relates to the customer base and software solution.Identify current and potential problems in customer accounts and workflow.Suggest remedial measures to solve all outstanding financial and operational issues in consultation with our clients.Manage and respond to all RCM Support cases for your customer base.QualificationsHigh School degree, or an equivalent combination of education and professional experience.Minimum of 1-3 years prior billing, customer service, or account management experience.Highly preferred previous Brightree experienceJoining us is more than saying ''yes'' to making the world a healthier place. It''s discovering a career that''s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Created: 2025-10-04