Assistant Account Manager - Madison WI

Job DetailsJob LocationMadison WI - Madison, WIPosition TypeFull TimeJob CategoryManagementParking Management Company in (Insert City) is looking to hire a Valet Assistant Account Manager. Do you enjoy interacting with the community and providing excellent customer service? Would you like to work for a well-established parking services company that values its employees? If so, please read on!The Valet Assistant Account Manager earns a competitive wage. We provide excellent perks, including bonus opportunities, participation in the Daily pay program, uniforms, and the chance meet and lead interesting people. Additionally, our full-time and salaried employees receive a great benefits package. If this sounds like the right opportunity in hospitality for you, apply today!ABOUT PARKING MANAGEMENT COMPANY (PMC)Founded over 25 years ago in Nashville, Tennessee, PMC is a well-established parking management leader that provides the highest level of valet parking and hospitality services to cities across the United States. We are one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to uphold personal, longstanding relationships with our clients by maintaining the highest standard of customer service.Even during our outstanding growth, we have never forgotten who made us the successful company we are now. We believe that customer service is not just for our guests but our employees as well. Our team is made up of exceptional individuals, and we want our associates to be excited about coming to work every day. We strive to maintain a positive work environment to help our employees thrive in their careers!VALET ASSISTANT ACCOUNT MANAGER POSITION SUMMARYThe primary purpose of the Valet Assistant Account Manager is to ensure associates provide the highest level of service to the management and guests of the assigned account. This includes hiring, training, and administering progressive discipline with staff members; establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and claims, as well as working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc. ESSENTIAL RESPONSIBILITIES FOR THE VALET ASSISTANT ACCOUNT MANAGERProvides guest service training to staff and upholds PMC guest service standards with all associatesManages/Supervises/coordinates valet team to ensure proper key handling, and safe, efficient parking / retrieval of vehicles; Constantly working to eliminate and reduce guest claims and associate on the job injuriesLeads the site in multiple HR functions; including, but not limited to interviewing, hiring, and training of all associatesDisciplines associates using the PMC progressive discipline policy (under supervision of the Account Manager)Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shiftIdentify, coaches, and trains associates using PMC resources and toolsMaintains a work friendly atmosphere and a team environment Maintains a strong level of communication with associates and clientsAnticipates client needs and resolves customer issues proactively and in a timely mannerWeekly review of associate timecard punches claimed tips, minimum wage make-up/discrepancies, and vehicle counts. Follows up with associates and correctly submit by established deadline.Assisting in Management of revenue for account(s), including setting up reporting and PMC Revenue SOP capabilities for each shiftEnsures associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company service standards procedures Being prepared for on-call problem solving 24/7 Other duties as assigned by the Account ManagerQUALIFICATIONS FOR THE VALET ASSISTANT ACCOUNT MANAGERTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Teamwork - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone''s efforts to succeed; Recognizes accomplishments of other team members.Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals.Managing People Clearly communicates goals and is available to associates; Develops associates skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory anizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization''s goals and values; Supports affirmative action and respects diversity.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule puter SkillsAbility to use Windows and Office products, assigned company related technology products. Ability to learn and train associates on new technology as it is acquired.Certificates and LicensesValid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3-year period). Must maintain a clean background check. Must be able to drive a manual/stick shift automobile. No special certifications required.Education/ExperienceHigh school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.Supervisory ResponsibilitiesDirectly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization''s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Work EnvironmentThe work environment characteristics described are representative of those some associate encounters while performing the essential functions of this job. While performing the duties of this job, associates are being regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the public.Physical DemandsThe physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Associates must be able to lift to 50lbs as needed.While performing the duties of this job, an associate is regularly required to stand for up to 8 hours at a time and be physically able to run or moderately jog to and from vehicles and parking areas multiple times during a shift. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required. Associates are required to verbally communicate, as well as being able to hear clearly in often noisy and busy areasWORK SCHEDULEWhether you are looking for full-time, part-time, or seasonal work, we have you covered! We are open 24 hours per day and 7 days per week, so we can work around your schedule to find the shift that works best for you! This position is perfect for someone who is retired, semi-retired, a stay-at-home parent, or a college student.ARE YOU READY TO JOIN OUR THE PARKING MANAGEMENT COMPANY TEAM?If you feel that you would be right for this valet job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: (Insert Zip Code)

Created: 2025-09-06