Help Desk Spec-I2TS3 - (81) with Security Clearance

Service Desk Specialist Full Time Aberdeen Proving Ground, MD TS/SCI Job Description: An I2TS 3 Service Desk Specialist: * Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests * Provides polite and friendly customer service * Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required * Documents incident status and solutions in incident database tools. * Possesses current working knowledge of computers, printers, laptops, and common windows applications * Works through various types Tier II issues with telephone assist * Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability * Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support * Possesses comprehensive knowledge of desktop operating systems and applications Desirable Skills / Experience: * Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. * Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. * Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. Certification(s): * DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract * Required Baseline/Security Environment Certification: CompTIA Security+ CE or equivalent * Required Computing Environment Certification: MTA 98-349, Windows Operating System Fundamentals (Must be willing to obtain within six months of hire) Education Required: * High School diploma/GED with 8-years of related experience * Associates degree with 6-years of experience * Bachelors degree with 4-years of experience About Semper Valens Solutions: Semper Valens Solutions, Inc. (SVS) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer''s success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes. We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan. Semper Valens Solutions is an Equal Opportunity Employer Semper Valens Solutions, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870. Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws. All Jobs at Semper Valens Solutions:

Created: 2025-10-04