General Manager

General Manager - Full TimeTewksbury MA Executive Summary:Heritage Home Service is actively seeking a high character, high-performing General Manager to lead all aspects of our service business in Tewksbury, MA. This is a unique opportunity to enter into the recession-resistant and growing industry of home plumbing, electrical and HVAC services, trades that literally built our nation in many ways but ironically are often overlooked. The right professional will see the significant opportunity within this underserved industry segment and seek to apply leading business practices in a very hands-on but rewarding environment with personal and professional upside. Experience in the trades is not necessary; the selected candidate will participate in an initial 90-day development program before assuming the General Manager role. Our Company:Heritage Home Service has been a leader in helping homeowners solve their plumbing, heating, cooling, and electrical problems in NH and MA for over 35 years. As a family business, we take pride in providing a service our clients love while also taking great care of the people that make our company run...our Heritage family! Our vision for the company is to continue to grow and expand throughout the greater New England region as a servant-minded provider, industry partner, and contributing member of the communities we serve.The Role:Following training, the General Manager will oversee all day-to-day operations at our Tewksbury, MA location; driving performance as an effective and efficient 5-star service provider and employer of choice. This leadership role is suited for a results-oriented professional who excels in bringing together talent, resources, processes, strategy and emotional intelligence for client, team, and business success. Key Responsibilities:Build a championship team based on structure, role clarity, player selection, training, accountability, and care-both personal and professional Deliver 5-star client service and quality through innovation, execution and member empowerment Keep Score through good metrics and reporting rhythmsImprove through ongoing and transparent assessment, feedback and adjustmentGrow client relationships and market share through acquisition, point-of-purchase, and reactivation strategies Make a difference for our people and the communities in which we do business through the expansion of the business, employment opportunities, and giving back Candidate Requirements:Bachelors or equivalent3+ years Management/Supervisory and P&L experience requiredExperience with, or deep respect for the Skilled Trades and/or similar industriesStrong communication and organizational skillsAbility to apply critical thinking, risk analysis and develop solutionsA leader of characterCompensation:The General Manager will earn a minimum $100,000 base with strong upside through performancePaid Vacation, Personal, Sick TimePaid Holiday TimePaid Medical and Dental InsuranceVision InsuranceDisability Insurance401k Retirement Plan with Company MatchProfit Sharing Incentive PlanCompany Uniforms Individual and group development1:1 CoachingProfessional, Family FeelCompany Events(Things Not Normally in a Job Overview...but that Make a Difference to Ideal Candidates)At Heritage, our values define how we act...and truly believe them.Treat People Right - We believe in treating others the way we want to be treated. We are respectful, patient, kind, trusting, unselfish, truthful, forgiving, and dedicatedDo Things Well - We believe things worth doing are worth doing well, and that ''good enough'' is not enough. We are capable, consistent, professional, hardworking and quality-orientedAlways Pursue Better - We believe there is always opportunity for ''better'' (personally, professionally, organizationally). We don''t want to be part of something that reduces us to less than who we are and can become. We are open-minded, growth-oriented, adaptable, humble and coachableWork Schedule:M-F 7am-4pm with flexibility to extend/adjust work shift when needed. Must be available for after hours and weekend support as needed. Position also involves attending meetings or events that can be out of state and involve multiple days of travel and time away. Time Frame:Our target dates include a July decision date and August start date To learn more please contact our Recruiting Specialist, Ashley Brodeur at [Click Here to Email Your Resumé]We look forward to learning more about you and your goals.Also feel free to visit our website to learn more about Heritage at:

Created: 2025-11-15