Client Support Specialist (Part D)

Client Support Specialist (Part D) Department: Program ServicesLocation: Albany, NYSTART YOUR APPLICATION (Job Summary: Client Support Specialists (CSS) use their personal experiences to assist team members in engaging and supporting clients in our programs and to ensure they are linked to the services they need. Part D CSS services are designed to engage or re-engage eligible women living with HIV/AIDS in care and treatment. Programs are specific to individual women or families living with HIV/AIDS who are either unengaged or sporadically engaged in medical care. This program operates under a sub-contract from Albany Medical Center (AMC) and works in partnership with staff of AMC-s AIDS Treatment Center and other community-based HIV medical providers. The Alliance for Positive Health-s Client Support Specialist program provides services designed to help address clients- internal and external barriers to achieving positive health outcomes by offering guidance, encouragement and hope from team members whose role it is to share their own lived experience with clients. Major Activities : Incorporate best practices regarding confidentiality into all job duties and communications in accordance with HIPAA, Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations. Observe and abide by the HIV Confidentiality Law. As applicable and within program guidelines, use personal disclosure and relating of life experiences to provide support to clients, encourage client engagement in services, and de-stigmatize treatment, testing and/or identified service needs. Assist with targeted outreach to increase engagement of designated target populations. Assist clients in self-advocacy and self-management skill-building. Conduct follow up to service plan activities including appointment reminders and appointment accompaniment. Help facilitate referrals to care management and other services as needed. Conduct follow-up to referrals as assigned. Participate as a member of the service team; communicate and coordinate with team members regarding assigned clients. Participate in regular client case review and case conferences as applicable. Collect, maintain, and report up to date client health indicator, contact, and history data. Utilize indicator data to address barriers and improve individual health outcomes. Implement strategies to communicate client health information among internal and external interdisciplinary teams. Complete accurate, timely and thorough documentation in accordance with funder and agency requirements. Perform other duties as assigned. Qualifications: High school diploma or GED Must have life experiences reflective of those faced by the target population Familiarity with the region-s services and navigating the systems of care and support Must have a valid, unrestricted driver-s license and have a vehicle to travel to designated appointment sites within a multi-county region. Knowledge, Skills and Abilities Required: Ability to speak and write clearly Basic computer skills Ability to interact, work and communicate effectively with people of diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers Employment Classification: Non-exempt (hourly wage), Flexibility required; may include some evening and weekend hours. Starting pay $16.50/hour with minimum qualifications. Part time Added Perks for our employees:403(b) with employer contributionsFree employee Dental insuranceHealth insuranceVisionFlexible Spending AccountEmployee assistance programFree Life insurancePaid time offPaid HOLIDAYSTuition reimbursementHybrid remote work environment (after successfully completing introductory period)Diverse and accepting atmosphereWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.START YOUR APPLICATION (

Created: 2025-10-04