IT Systems Support Specialist

Job Description Field Services Support Section. Position is integrated in with permanent staff for standard desktop support duties; however, will be primarily focused on converting 1,600 people from .gov to .net (part of a 2-3 person team dedicated to this effort) as well as equipment refresh activities. Demonstrated ability at enterprise level to: Install, configure and deploy Windows 10 professional desktop and laptop PCs. Install and troubleshoot software and PC peripherals such as webcams, printers, scanners, etc. Experience supporting Microsoft Office 2016 and newer versions; MS 365 a plus Experience with Microsoft SCCM to image PCs and deploy software Familiarity with Active Directory and ability to update account settings and add users to groups. Excellent communication and customer service skills. Good organizational skills, planning & record keeping and Microsoft Excel experience. Analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources Second Level Help Desk experience Valid California Driver''s License is required.

Created: 2025-10-04