Help Desk Specialist with Security Clearance

MetroStar Systems is looking for a Help Desk Specialist that is passionate about IT support and customer interaction for a major national security client. If you want to join a company that values technical expertise and challenges and are open to commuting to Downtown DC, we want you to work for MetroStar! Our team is responsible for secure network support and management. We Manage LAN performance, network security and all facets of network design. Come be a game changer and join our team! Don''t meet every single Must Have? Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so if you''re excited about this role, but your past experience doesn''t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! - The MetroStar People & Culture Team You''re a great fit if you... * have Microsoft desktop/help desk support experience * like a challenging environment * enjoy working with customers * are passionate about the customer experience * are available either 8AM - 5PM or 12PM - 8PM; Monday - Friday You''ll love our position if you... (This is the stuff you MUST have to be a fit) * have a minimum of 3 years of experience performing help desk, response team, or administrator duties including * have configuration and operation of business systems experience * have optimizing system operations and resource utilization experience * have experience performing system capacity analysis * are experienced with creating user account and password resets using Active Directory tools * are proficient with the Microsoft Office Suite * have a BA/BS in Computer Science, Information Systems, Engineering, Business or Mathematics * have an active TS/SCI security clearance We''ll REALLY love you if.... (This is the bonus stuff that makes you stand out) * You are a Microsoft Certified Desktop Support Technician (MCDST) * You have knowledge of Adobe Acrobat and Microsoft SharePoint * You have a Security+ certification or are planning on obtaining one What your day will look like: * You''ll work with team members to provide Tier 1 and Tier 2 customer support * You''ll also provide operational support to the National Security Council * You''ll provide day-to-day support of multiple classified networks * To be considered you must be able to provide support from 8AM-5PM or 12PM - 8PM, M-F The Admin Stuff: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. The Legal Stuff: MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Created: 2026-04-04