Technical Account Manager - Opportunity for Working ...

*LOCATION: Candidates MUST live in/near Austin, Dallas or Houston, Texas *This job requisition is not eligible for employment-based immigration sponsorship by VMware.TECHNICAL ACCOUNT MANAGERThe Elevator Pitch: Why will you enjoy this new opportunity?Do you live and breathe the VMware core stack of products?Are your dreams filled with vSphere, vCenter, ESXi, vRealize, vSAN, and VMware Cloud Foundation?Do you already have your VCP Certification (or could you get it within the next 90 days)?Do you live in/near Austin, Dallas or Houston, Texas ?You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customers primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?VCPMBOs renewal ratesmetricsFirst, you complete a 5-week onboarding plan that will be prepared for you3 months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business identifying the gaps that need to be resolved and approving the success plan for themBetween 6-11 months from your joining date, you will be able to present your achievements while performing the plan using the internal tools and deliverables that we will provide to you. Those will drive your TAM service renewal.Managing customer engagement milestonesCustomer Advocate; extraordinary customer liaisonMap VMware solutions to the customers unique business and technical requirements to ensure strategic long-term valueUnderstand the customers relevant business challenges while functioning as a trusted advisor for best practices and drive adoption of VMware solutions within your assigned accountsAgility: respond to the needs of your customers with confidence and easeThe Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will:Use your tenured expertise with VMwares core stack of products (vCenter, vSphere, ESXi, etc.)Have VMware Certified Professional Certification (VCP) 6 or greater certification preferred (or be able to get it within 90 days)Use your validated technical knowledge in at least 1 of the following areas: Infrastructure SDDC (Vsphere, VCF ) or Cloud Environment (Cloud services, Vcloud director ) or Automation (Vrealise suite, vRA vRO to help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have.Help VMware to create customers for life by collaborating with our Customer Success, Global Support, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.Have measured and proven success in client-facing roleLocation: Candidates must live in or near Austin, Dallas or Houston, Texas with the ability to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)Leverage your business insight and problem-solving skills with the ability to influence changeUnderstanding of consulting processes (project lifecycle, road map alignment)Use excellent communication, presentation, and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnelProvide project leadership, coordination, and architectural guidance for the customers major VMware initiativesMaintain high-level technical knowledge of core VMware solutions and future product directionBuild operational improvement plans for your customersManage and own contending requests across multiple client engagementsProvide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirementsUse your professional skills (Time-management, communication, flexibility, organization, thinking outside of the box) to build an effective consulting advisory relationship with the client engineering teams, DevOps, architects, operations teams, and management.Support your customer''s technical queries, solve technical issues and present the art of the possible with technology they have not thought about. You will be also creating with them their custom-tailored technology roadmap.Use the experience that you gain your experience in the field, you will support the global TAM team (as well as the wider VMware organization), helping all of us to constantly improve.What is the leadership like for this role? What is the structure and culture of the team like?What is your leadership like?Practice Manager Martha Bellens-Martin is based in Dallas, Texas and has worked in the Software Solutions Industry since 1990. Martha joined VMware in 2015 and now leads a dynamic and diverse team of Technical Account Managers (TAM) within our Professional Services Organization. She has a number of open roles on her team, so why not get to know her before applying?VMware Careers: Martha, can you share how youve arrived at this point in your career?Martha: I started my career at LTV (Ling-Temco-Vought) Aerospace in a traditional Industrial Engineering discipline, my role involved plant layout and process standardization. In 1988, a vendor called Intergraph proposed a software solution that would move us from traditional hand drawn blueprints to CAD (Computer-Aided Design). I was delighted to be chosen for the pilot as I was able to execute my job in a fraction of the time. I loved the solution so much, that I decided to join Intergraph and spent the next several years in pre-sales helping other companies understand how they could take advantage of this automation. It was at Intergraph that I had my first promotion into management and loved the opportunity to coach others in their careers. From Intergraph I moved on to Peregrine Systems continuing to demonstrate and sell software solutions. Peregrine went on to be acquired by Hewlett Packard and I spent the next 17 years continuing as a manager of Pre-Sales Engineers there. In 2015, I was presented with the opportunity to join VMware as a TAM Practice Manager. I was a little hesitant. Why? I had never been on the Professional Services Organization (PSO) side of the equation before and I wondered if it would it be as dynamic as Pre-Sales? Well, it wasnt long before I got my answer, it is absolutely just as dynamic! Running TAM for South Central has been so fulfilling and I get to work with a team that is the customer advocate. Since joining VMware, I have hired 12 TAMs (with the outstanding support of our in-house Talent Acquisition team). Being a part of VMware is very special, we are a company that truly lives by our EPIC2 values (and I am proud to be here and always happy to bring new talent onboard.VMware Careers: How did you get into tech, in particular the TAM Practice Manager function?Martha: While working at LTV after college we were just starting to do plant layouts electronically (as opposed to manual blueprints). I was able to execute my job in a fraction of the time. I loved the solution so much I joined the vendor who had proposed and trialed the solution with us Intergraph. Ever since I have focused on helping customers to understand how software solutions can automate their businesses and drive value to the bottom line.The TAM function is my first time to be part of the Professional Services organization, after selling software solutions for a number of years. I truly believe that it is a fantastic offering for our customers to invest in a TAM to ensure that no software solutions languish as shelfware. Customer adoption is what makes a successful TAM.VMware Careers: Youre hiring into your teams, tell us about the type of people you are looking to recruit?Martha: I look for people who are well-spoken and passionate, who can effectively tell a solution story. Customer facing experience is a must for me for the roles I have on my team. One of my first projects here was to refresh our TAM job description: We want to hire epic people who enhance our diverse culture, people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future.VMware Careers: If you could offer one piece of career advice what would it be?Martha: Align yourself with people, a job, and a company that brings you joy. 30% of your time each week is work related, therefore it should be a positive portion of your life to ensure mental and physical wellness.Why a TAM?Use your office shelves for awards for being the best in your industry - not for unused Software.Too often we see companies make a significant purchase of a solution yet stumble in the implementation or even the full realization of the power of the whole solution.Specialties: Effective Technical Presentations and Coaching of Technical ResourcesMartha Bellens-Martin has worked in the Software Solutions industry since 1990, primarily focused on demonstrating Software Solutions to help businesses run more efficiently and effectively and to drive value to the bottom line.Where is this role located?Remote: This role is a home-based office position in or near Austin, Dallas or Houston, Texas. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off ProgramsEmployee Stock Purchase Plan (ESPP)40 hours of paid time to volunteer in your communityRethink''s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesVMwareOur people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: . We want to hire epic people who enhance our diverse culture people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.Category : Services and ConsultingSubcategory: Technical Account ManagementExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2022-07-13VMwares Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Created: 2025-09-06