DoD Skillbridge Intern - Hybrid Critical Environment ...

The Hybrid Critical Environment Technician I role is a unique opportunity to expand your skillset while working with critical facilities, networking, and broader areas of the data center to support our customer base. In this position, you''ll receive the necessary training and development to ensure your success while making an increased impact on the growth of our business. The Hybrid Critical Environment Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, and plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires shift work hours to support a 7X24X365 data center environment. To qualify for a Hybrid Critical Environment Technician I position, a candidate must successfully complete all career pathing qualifications for a Hybrid Critical Environment Technician I level and receive endorsement from the Career Pathing Advisory Board.Please note: this position is available only in selected QTS Data Center sites. RESPONSIBILITIES, other duties may be assigned.Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systemsLeads, maintains, monitors, and performs preventive maintenance on mechanical equipment and electrical equipment; records readings and make adjustments where necessary to ensure proper operation of equipment.Provide remote hands and eyes services for customers.Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation stalls and repairs IT, mechanical and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment. Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation. Responds as required to building emergencies and customer requests.Maintain accurate and detailed logs within the established ticketing system for customer calls and system plies with departmental policy for the safe storage, usage, and disposal of hazardous materials. Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and softwareBASIC QUALIFICATIONSTwo or more years of technical training, military training, or workplace equivalencyBackground in areas of IT, electrical and/or mechanicalProficiency with MS Office SuitePREFERRED QUALIFICATIONSOne or more years of work experience in data center environment, NOC, or equivalentBOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.KNOWLEDGE, SKILLS, AND ABILITIESCustomer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as requiredStrong written, verbal and interpersonal skillsAbility to function in a team environmentThe ability to pass job-related skills assessments based on pre-determined scoring criteria and time framesComputer skills and familiarity with MS Office, Outlook and web-based computer applications.The ability to acquire and apply job-related knowledge within set guidelines and expectations.Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information& Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The EEO is the Law poster and its supplement are available here: ''EEO is the Law'' Poster; ''EEO is the Law'' Poster Supplement. The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [Click Here to Email Your Resumé] and let us know the nature of your request and your contact information.

Created: 2026-03-07