Recovery Optimization Supervisor

The Recovery Optimization Supervisor will be responsible for supervising and administering dialer functionality as well as delivering productivity reporting using various CFNA technological applications and/or Operational Data Warehouse. The position will have 2+ direct reports and will maintain an indirect line to CFNA''s internal collections department. Duties include, but are not limited to monitoring and surpassing KPI''s including service levels, abandon call rates, list penetration, dialer campaigns, right party connects and contact strategy.Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.* Optimize daily performance on the LiveVox dialing platform through proper campaign execution* Responsible for the day-to-day administration and monitoring of the LiveVox dialing system, which includes design, build, and maintenance of campaigns, calling lists, filters, reports and list strategies* Manage daily campaign strategies and campaign loads to ensure they are penetrated efficiently including messages left via human or virtual* Responsible for development, testing, implementation and production of daily business reporting for the collection space* Ensure Federal and State compliance requirements* Provide leadership, guidance and day-to-day support for direct reports including measurable goals and objectives* Function as primary point of contact for dialer strategies (collections), advocate for team strategic insight, drive results and makes recommendations for process/system changes* Effective communication in both verbal and written skills, excellent time management and organizational skills, attention to detail and problem solving skills* Ability and willingness to lead change and drive accountability through sound change management focusRequired Qualifications:* Leader with strong business acumen, leadership skills and prior dialer system experience* Minimum of 2 years previous leadership experience in a high volume contact center* Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts and application users* Strong analytical skills, including an understanding of how to interpret departmental business needs and translate them into application and operational requirements* Ability to provide leadership, direction and support for a 6 day a week operation* Demonstrated hands on working knowledge and capability of overseeing multiple dialing channels (predictive, preview, etc....) in a blended environment* Capability to work from home if required* Ability to work in a fast paced environment and adjust workflows based on deadlines and need* Attention to detail - with a heightened focus on accuracy and quality work standards* Proficient in the Microsoft Office Suite Applications such as Word, Excel, Power Point, OutlookPreferred Qualification:* Bachelor''s Degree from an accredited 4 year college or university* Prior experience in an Omni-Channel contact center (SMS/Email/Chat/Phone)Bachelor''s degree or equivalent work experience; OR 3+ years of relevant experience

Created: 2025-11-01