Cash Application Specialist

Job DescriptionThe primary role of the Cash Application Specialist is to apply payments to the customer''s account(s) with a high degree of productivity and accuracy within the established goals as well as managing cash department processes. The Cash Application Specialist will play a central role in handling specialty customer payment and complex account reconciliation. The Cash Application Specialist has access to and utilizes proprietary or confidential data requiring adherence to company information security and PCI compliance guidelines. The Cash Application Specialist is often required to interact outside of their department or with customers directly and is responsible for maintaining exceptional customer interactions as it relates to cash posting.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Quickly and accurately post customer receipts that are in unapplied status, which arrive via store collections, lockbox, Credit Card, ACH/EFT, scanner, remote cash deposits and wires. Research and solve complex problems related to payment application through account reconciliation while providing feedback to those processes to prevent similar errors in the futureCommunicate with customers regarding payment application details when the remittance information is not available.Understand when, to whom and how to escalate issues to drive resolutionMinimize losses due to customer payment plete cases timely assigned from the Field Operations and Commercial Sales Teams as well as customers directly regarding payment application discrepancies. Share best practices where appropriate.Resolve unidentified cash, outstanding clears, and on-account credits/debits.Adjust store over/short cash entry to correct store cash drawer.Enter approved special billing, adjustments, and write-offs.Manage application of Customer NSFsPerform all 3rd part agency and leasing vendor cash applicationBe actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a projectEDUCATION, EXPERIENCE AND QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Associates degree in Business related field, or equivalent experience in lieu of Associate degree3+ years'' experience in a cash posting, account receivable, or accounts payable position.Understanding of basic cash posting, accounting, and bookkeeping proceduresProficient in Microsoft Excel using V-Lookup to compare customer data with AAP Financial System data.Proficient in Word, Outlook, and various business software systems as neededStrong decision-making skills with strong attention to detail and action results orientedCollaborative attitude, as well as strong analytical and investigative skillsAbility to conduct research into a wide range of cash posting issues.Ability to effectively work independently or in team settingsAbility to communicate professionally and effectively with all levels of internal and external management through various methods of communicationAbility to define problems, identify solutions and follow through to completionAbility to effectively work independently or in team settingsAchieves high level, sustainable performance, and resultsAbility to adapt to changing environmentsAbility to work with customers in sometimes difficult and confrontational situationsGood interpersonal skills with a focus on rapport-building, listening and questioning abilitiesSUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilities.CERTIFICATES, LICENSES, REGISTRATIONS NonePHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate

Created: 2025-11-15