Senior Web Analyst (Remote Opportunity)

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That''s what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (Inkers), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and thats important to all Inkers - no matter what role theyre in.How youll make a difference:As a Senior Web Analyst, youll provide detailed analyses, insights, and recommendations in support of Custom Inks customer-facing products. You will collaborate with the Product, UX, Marketing, Merchandising & Engineering teams to improve site and product performance. Your work will support conversion optimization efforts, drive positive change through experimental design, and uncover opportunities to improve our website. This role will report to our Director of Data Analytics.What youll do:Understand the business objectives behind requests and make recommendations to improve impact and inspire new ideasPartner with product and merchandising teams in understanding site behaviorsEducate the business and product team on self serve web analytics opportunities to optimize impactProactively define areas of testing opportunityAssist Product Managers in delivering test design documentationHelp educate the team on interpretation of resultsDive deeper into test analysis to better understand why we are obtaining observed resultsCreate key web metrics and funnels to monitor and support business and technologyRequest analytics tags and verify correctly implementedLeverage site data to increase the effectiveness of business channelsCollaborate with Finance/Analytics team to support an omni-channel view of the businessStay connected to analysis for all business areas to provide support on a variety of projects as neededPerform exploratory analysis that results in meaningful insights and recommendations for a broad range of subjectsDemonstrate strong collaboration and analytical business thinkingBring consistency to metrics used throughout the organizationHow youll be measured:Quality of analysis, insights, recommendations & impactStrength of relationships with other leaders and analystsElevation of related Analytics capabilitiesExperimental design delivered and results interpretationIncrease awareness of site healthWhat were looking for:3+ years experience with ecommerce analytics2+ years of experience interpreting A/B/n test resultsExpert in Google Analytics, Excel. Strong SQL skillsExposure to BigQuery; comfortable with leveraging RFamiliar with data layer, tagging, and web analytics implementationsDemonstrated strategic problem solverDriver of business decisions using web data and statistical analysesExpert in uncovering business and product goals; determine how to frame questions into analytical questions that can be answeredExperience delivering training for self-serve web analytics opportunitiesExperience delivering results in different modalities (visualization, tables. etc)Experience performing analysis on large and often incomplete data sets and translating results for consumption by business partnersStrong communication skills - Strong analysis is a great starting point, but we are also looking for someone who can help connect business partners with the summary and implications of that analysis workAgility - ability to juggle multiple ongoing projects and work both collaboratively and autonomously at timesCover letters are preferred (not required), as Custom Ink values individuality, so use your judgment and write to us in your own voice.CustomInk, LLC (''''Custom Ink'''') is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.Read about our commitment to the safety of our team members during COVID-19 here.RequiredPreferredJob IndustriesCustomer Service

Created: 2025-10-04