Care Ally, Case Manager (LSW or LPN)

AllyAlign Health (AAH) is a leading convener and operator of Medicare Advantage plans designed for senior living residents. The company began work in 2014 by enabling leading long-term care providers to launch provider-sponsored managed care plans for vulnerable senior populations. Today, AAH manages special needs plans that aim to reduce healthcare costs and improve patient quality of life. AAH is now a proud member of the Curana Health organization, where, together, a common mission seeks to expand the reach and positive impact on senior living across the country. For more information visitallyalign. com. SummaryThe Care Ally, Case Manager is a key member of the interdisciplinary care team (ICT). They use a collaborative process of assessment, planning, implementing, coordinating, monitoring, and evaluating options and services required to meet the Member''s health and social needs.They act as a liaison between Members, their Responsible Parties and/or Power of Attorneys (RP/POAs), Advance Practice Providers (APP) and/or Primary Care Physicians (PCP), and other key Align Senior Care stakeholders. The Care Ally, Case Managerreports to the Supervisor of Case Management. ResponsibilitiesExecutes strategies and goals set by the Align Senior Care Board of Directors, the AllyAlign Senior Leadership Team, and the Executive Director for managing and improving overall Member experience.Contacts Plan Members to conduct a health risk assessment, develop a plan of care, and participate in the Senior Housing Community interdisciplinary care team meeting.Conducts face-to-face Member and/or caregiver visits a minimum of quarterly if the Member is in a Long-term Care Facility and twice a year for all other Members.Serves as a health coach to educate the Member, the family and/or caregiver, about Plan benefits, community resources, and resource options.Collaborates with Members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for municates with the Member and/or caregiver to assist with the development of health goals and identify interventions to achieve these goals.Acts as front-line support with Members and their RP/POAs to ensure the needs of the Member are met. Serves as a connection point among Members, their Communities, their Care Team, and Align Senior Care internal departments.Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance with utilizing Align Senior Care benefits. Including but not limited to checking on upcoming specialist appointments, connecting members to supplemental benefits and providers, identifying immediate Member needs, and answering any questions the Member or RP/POA may municates Member health updates from Care Team to RP/POAs.Coordinates with the Care Team for non-urgent health or clinical questions.Works directly with AllyAlign''s internal departments to solve Member Grievances, Utilization Management, and Billing related issues.Updates Member and RP/POA contact information such as changes of address, email, or phone numbers.Assists with coordination of home health and therapy visits, ordering of Durable Medical Equipment, and utilization of supplemental benefits for Members.Monitors care plan updates, facilitates APP and PCP input into care plan, and distributes care plan as needed to care team members.Monitors midnight reports/community census to help identify member transitions to hospital or other care levels.Education & Experience Undergraduate or graduate degree in social work (LSW), licensed practical nurse (LPN), or have 5+ experience meeting the needs of the aged, blinded, or disabled population3-5 years of Case Management experience preferredMedicare or Medicaid knowledge preferredNCQA or URAC experience preferredProficiency using basic computer skills in Microsoft Office such as Word, Excel, and Outlook, including the ability to navigate multiple systems and keyboarding. Professional Certification Or LicensesCase Management certification preferredDue to the nature of our business, we require all of our employees to be fully vaccinated against the COVID-19 virus on their first day of employment, in compliance with CMS requirements and all applicable EEOC guidance regarding vaccines and qualified exemptions.

Created: 2025-10-04