Front Office Manager

Located just a short walk from Yale University, the new Cambria Hotel New Haven University Area is scheduled to open September of 2022. We have an immediate opening for an experienced individual to join us on our hotel leadership team as the Front Office Manager and be part of the opening of the hotel. Here is what we offer to all of our associates:• Exceptional benefit plan for eligible associates & their family members• 401K matching program for eligible associates• Flexible scheduling to help you with work/life balance• Opportunity to grow with us, a top rated company on Glassdoor• Discounts to any of our Crescent managed properties in North America for you & your family members • A workplace that you can be proud of, where you are valued, trusted and supported by the teamPOSITION OVERVIEW:The Front Office Manager oversees the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.WHAT YOU WILL BE DOING:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication to the staff.2. Implement company and franchise programs and manage the operations of the Front Office to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.3. Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.5. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.6. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.7. Perform any other job related duties as assigned.DOES IT SOUND LIKE YOU? -2 years of experience as Front Office Manager in a hotel. -Excellent interpersonal, leadership and communication skills. -Opening experience a plus. -Able to manage effectively multiple tasks at all times and excellent at resolving challenges. -Dedicated to provide excellent service to our guests. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That''s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Created: 2025-11-15