General Manager

OTO Development is pleased to announce a wonderful career opportunity for a General Manager. This is exceptional opportunity to become a key player on our leadership team at this property! What will you be doing most days? -Lead the property in the generation of revenue through sales and marketing efforts -Maintain strong knowledge of and relationships in the local market -Manage relationships with hotel vendors and negotiates service agreements as appropriate -Review financial reports and statements to understand the property''s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance -Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction. -Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters -Ensure service, technical skills, and other training occurs throughout the property -Establish and maintains open, collaborative relationships with direct reports and entire team -Establish a presence with team members on property and actively solicits team member feedback and utilize an ''open door'' policy -Hire team members who demonstrate strong functional expertise, creativity, and leadership -Observe service behaviors of team members and provides feedback to individuals and/or supervisors. -Review comment cards, guest survey results, and other data to identify areas of improvement with team members -Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles -Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction -Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations -Ensure policies are administered fairly and consistently and that each team member''s performance is evaluated and recognized where appropriate -Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Created: 2025-11-15