Collections Representative - National Remote

You''ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Energize your career with one of Healthcare''s fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it''s a dream that definitely can come true. Already one of the world''s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. *All Telecommuters will be required to adhere to UnitedHealth Group''s Telecommuter Policy. Primary Responsibilities: Review open Copay Assistance AR and prioritize billing and collection activities Develop relationships with payers to obtain remits and resolve root causes Assure that timely and accurate follow up activity is performed on all invoices that are not paid within 45 days of submission Responsible for review and documenting of key accounts Identify issues / trends and escalate to Supervisor / Manager when assistance is needed Identify and document bad debt write - offs and A / R adjustments Identifies any overpayments and/or duplicate payments, with investigation and resolution. Create refund requests, in accordance with policies and procedures Ensures secondary claims are accurately generated and submitted on a timely basis Evaluates payments / denials received for correctness and ensures they are applied appropriately Provide exceptional Customer service to internal and external customers Work with offshore partners to ensure that exceptions are being resolved within the designated standard Develop relationships with other departments to provide feedback about root cause issues Adhere to Regulatory / Payer Guidelines and policies & procedures Other duties as assigned You''ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 2+ years of experience in working with medical billing / medical collections, and / OR A / R 2+ years of experience with working in Microsoft office, specifically Microsoft Word (creating, editing, saving, and formatting documents), Microsoft Excel (create and edit spreadsheets), and Microsoft Outlook (compose and respond to emails) Ability to read and interpret EOBs (remittance advice) Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM Preferred Qualifications: Infusion Pharmacy experience Knowledge of NDC, ICD - 10, and HIPAA Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here''s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world''s large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life''s best work.SM Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $26.88. The salary range for Connecticut / Nevada residents is $16.83 - $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you''ll find a far-reaching choice of benefits and incentives Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO, YELLOW

Created: 2025-10-04