Senior Tech Program Manager

Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You''ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life''s best work.(sm) As a Client Technical Delivery Manager, you will join our Product Delivery & Center of Excellence Service Line team. The Manager works closely with cross-functional teams including Product Managers, Product Owners, IT, Account Management and Business Operations to develop client-ready work products and deliver high impact solutions that support client needs; deepen and strengthen client relationships and to grow and retain our client portfolio. In this role, you represent the Product organization externally with our clients, providing technical services support that positions Solutran as a consultative partner and leading provider of industry services. Furthermore, our Client Technical Delivery Manager will be responsible for establishing a vision for and implement a repeatable, scaleable and proven IT service delivery methodology across our enterprise service delivery team. This role requires work hours in Central time. You''ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Identify and understand client needs and priorities, and recommends relevant strategies and initiatives Guide teams in creating thoughtful project plans that reflect client needs and define a clear path to completion Oversee team execution to ensure focus on delivering a great client experience and high-quality results that exceed client expectations Serve as a thought partner and trusted adviser to clients Provide actionable feedback on work products, and mentor and coach team members to help them develop Offer thought leadership and drives client engagement on projects and team member performance on projects. Contribute to renewal and sale of follow-on projects through proactive client engagement Drive business development process by scoping work, creating budgets, writing statements of work (SOWs), managing pipeline, and providing regular updates to the leadership team Ensure project scope and deliverables are aligned with client goals Engage service line Senior Managers and Principals to provide additional thought partnership, expertise, and guidance where needed Report out on project status to clients and senior leadership Manage up to senior leadership on key risks and issues, and proactively pull in support when needed Contribute to planning initiatives and other leadership activities Analyze a variety of data and create compelling analytics, visualizations, and presentations to assist decision-making opportunities. Detect and address data issues and solve data quality problems. Understands and considers both the business and the technical needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives. Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements. May assist product and operations leaders to coordinate deployment of deliverables (varies by product). Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment. Researches, analyzes, and validates complete and accurate business and systems requirements. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Understands and helps define product implementation change management requirements Drive the effectiveness of the Incident management process (quick response, resolution, and communication. Act as a first point of customer to management escalations leading to resolutions Manage the service levels, and key performance indicators per clients'' agreements. Drive continuous improvement and follow up on the corrective actions and proactive actions. Manage operational reviews with technical managers to review tickets report, stale tickets & reduction plans. Responsible for all Service Desk tools and support communication and escalation channels An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. You''ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor''s Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) or 10+ years of relevant management experience 5+ years of experience leading an IT Service Management practice in a client facing Experience designing and documenting user flows, workflows, and business requirements to support client service and relationship management Extensive experience Microsoft Word, Excel, Visio and PowerPoint Excellent interpersonal, written and verbal communication skills to bridge / facilitate / report efforts between technical and business teams Detail oriented and technically astute with a demonstrated ability to manage multiple, concurrent initiatives and thrive a chaotic, matrixed environment Experience using Sharepoint Preferred Qualifications: Professional Scrum Master (PSM) or relative technical or business certifications. Experience using quantitative and qualitative data to assess priorities and influence roadmaps Experience in technical stack, platform architecture, and software integration design, and APIs Experience with Tableau, Power BI or like data visualization and analytics tools Experience using ServiceNow or like software applications ITIL and/ Or PMP certification To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people''s lives. This is where it''s happening. This is where you''ll help solve the problems that have never been solved. We''re freeing information so it can be used safely and securely wherever it''s needed. We''re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life''s best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you''ll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group''s Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Created: 2025-09-06