Customer Service Representative (North Charleston)

Position Overview:CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.What youll be doing:CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understandingWhat you bring:1+ years of interactive customer service experience providing customer issue resolutionMinimum typing speed of 35 WPM with excellent spelling and grammarVery customer service focused, able to deal with customers in a friendly and polite mannerPassionate about customer service and being an advocate for our customersStrong analytical, problem-solving, and troubleshooting skillsAn effective team player who can also work independentlyComfortable working in a fast-paced environment and able to adapt to change efficientlyProven ability to deal with problems and solve them effectivelyExcellent written and spoken English language communication skillsRobust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)Professional phone demeanorFlexibility to work any day/any shift as needed within the hours of operationHigh school diploma or equivalentTELUS ValuesTELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:We embrace change and initiate opportunityWe have a passion for growthWe believe in spirited teamworkWe have the courage to innovateAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. Additional Job DescriptionCSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.

Created: 2025-09-06