IT Support/ Technical Support

Please let me know a good time for a quick call to discuss this position. Technical Support Representative Location: Hybrid / Warrenville, IL (3 days onsite, 2 days remote)Duration: Direct HIre / 6 months to hirePosition SummaryReporting to the Senior Manager of Information Technology, the Technical Support Representative is a key member of the Corporate IT Department located in Warrenville, IL. This position is responsible for assisting corporate end users with tier 1 technical and product support, helping to diagnose and solve technical problems, and providing onboarding guidance to newly hired staff. The job holder will collaboratively partner with team members across the IT group and other departments to ensure a high level of service.Primary ResponsibilitiesRespond and follow up on technical help tickets submitted via Client''s IT SystemProvide IT support for Windows, Microsoft Office, and a variety of other applications used internallyIndependently investigate and implement solutions to technical issuesIdentify recurring technical issues and propose solutions to address the root problemsAssist in routing incoming requests to the appropriate team memberCoordinate with other departments to resolve client issuesProvide audio/visual setup and support for important client meetings and board presentationsContribute to revenue through client retention and by providing excellent customer supportAssist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organization and deployment of new computersUse Microsoft Office 365 platform to assist with account access issues, passwords, and installation of software using remote TeamViewer and MS Teams programsUpdate client on current issues for additional informationEscalate networking and system related technical issues and request to tier 2 teamJob Requirements4 year degree in relatable field, or combination of work experience and technical education (CompTIA A+, Microsoft Fundamentals)1-3 years prior experience in customer service and/or office administrationExperience using Microsoft Office 365, Windows 10/11, and other IT related softwareExperience with usage and settings of Apple iOS and Android mobile systemsAble to work in a team environment and promote great communicationWork in a fast-paced multi-level environment. Switch between remote and in person support casesProblem solving and analytical capabilities, with ability to avoid complicating furtherMust be detail oriented, accurate, thorough, and timely in completion of tasksWilling to travel locally in Chicagoland area on occasion, less than 10%Key competenciesUnquestionable Integrity - Demonstrates the highest degree of integrity when engaging with associates, and stakeholders. Leads ethically by example and fosters a culture firmly grounded in the values of the organization.Collaborative Style - Engages in problem solving and decision making. Is adept at bringing people together to tackle issues rather than dictate solutions. Has an inclusive working style and is professional and courteous. Builds strong relationships both internally and externally. Is both confident and munication Skills - Excellent verbal and written communication skills with the ability to effectively deliver and reinforce consistent messages at all levels. Excellent listening skills. - provided by Dice

Created: 2025-10-04