Case Manager

DescriptionName: TBD Unit/Dept.: Crossroads Resource CenterJob Title: Case Manager FLSA Status: FT/NEReports to: Lead Case Manager Schedule: 40 hrs./wk. TBDSupervises: N/A Start Date: TBDThis is a full-time, regular position that starts at $22.50 per hour and is eligible for but not limited to medical, vision, dental, life and disability benefits as well as vacation and sick time-off accruals.Function:The Case Manager position of The Salvation Armys Housing Now program involves working with homeless men. The Case Manager is part of a team that includes the Crossroads Shelter Programs Director, Lead Case Manager, housing navigators and Interns. The case managers primary goal is to cultivate relationships with clients, landlords, establish case management goals and tasks to prepare client for housing, link individuals with housing, managing financial assistance funds (application fees, security deposits, first and last month''s rent) and implementing all policy and procedures. Strong inter-personal engagement skills, motivating skills, time management skills and the ability to work with a very diverse population is required for this position.Duties and Responsibilities: Participant case management outreach and relationship building.Develop rapport and communication with both community resources and participants experiencing homelessness.Regular coordination with Program Director, Program Manager, and Case Managers, including attending collaborative working group meetings.Conduct client-driven housing searches based on the individual clients'' needs.Accompany clients in housing search and outreach to available housing options when needed.Act as client advocate in securing appropriate housing.Collect all necessary documentation needed to support assistance.Prepare request for financial assistance and submit all required documentation to supervisor for approval.Identify housing options for program participants and support each households housing focused case management plan using motivational interviewing and trauma informed care.Extensive record keeping, data entry and documentation in HMIS. (Homeless Management Information System)Maintain comprehensive case management files and statistics required by funding sources.Keep current with landlord laws, ordinances and regulations that impact housing.Attend trainings, workshops, seminars, community events and conferences related to this position.Responsible for maintaining confidential, professional boundaries with all clients.Work with volunteers, interns, staff and outside agencies to facilitate program activities.Performs other duties as required. Qualification and Education Requirements:Bachelors degree in human services, social work or related field is required.Experience in the community resources linkages in the Denver Metro Area with homelessness prevention preferred.Two years of experience providing housing services to highly vulnerable populations preferred.Case management experience preferred.Be supportive of The Salvation Armys mission. Ability to reflect and model the high standards of our organization as one of the worlds most distinguished human services charitable organizations.Knowledge, Skills and Abilities Required:Strong knowledge of homeless services and resources.Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.Must have experience identifying housing opportunities.Understanding of Section 8, affordable housing, Rapid Re-housing, HUD preferred and housing vouchers and understanding of issues around addictions and homelessness, including employment, job skills, and financial health are essential.Must be highly motivated and a self-starter.The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.Must have excellent organizational skills and the capability to work in a fast-paced environment. Software-related skills:Microsoft Word and Excel required, Microsoft Outlook, Working knowledge of integrated database applications and ability to use new software programs with basic training.The Salvation Army Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Acknowledgement of Religious Purposes of The Salvation Army:I have been informed and understand The Salvation Army''s religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.Physical Requirements:Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.Covid Statement:All Salvation Army employees working at a facility covered by this order (Denver City Covid 19 High-Risk Setting Requirement per Mayor Hancock) must be fully vaccinated. Statement of Confidentiality:The Case Manager occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters. Employment at WillEmployees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.QualificationsEducationRequiredBachelors or better in Human ServicesExperiencePreferredCase management experience preferredTwo years of experience providing housing services to highly vulnerable populations preferred.Experience in the community resources linkages in the Denver Metro Area with homelessness prevention preferred.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-10-04