IT Support Specialist (onsite Springdale, AR)

The IT Support Specialist will be an onsite technician based in the Kawneer facility in Springdale, AR. The day-to-day work will consist of standard PC hardware and software troubleshooting. Kawneer is the largest brand within Arconic''s Building and Construction business. The Springdale facility is a hybrid office & manufacturing environment. There are between 250 and 300 users reporting to the location, and there are 2 IT technicians supporting the buildingCompensation:Strong base salary plus annual merit bonusGenerous Health Benefits beginning day 1401(k): 100% match up to 6% of earnings, plus a 3% retirement contributionThree weeks of annual vacation accrual, plus 11 annual paid holidaysJob ResponsibilitiesProvide deskside support to end usersInterface with a service desk and the IT helpdesk to achieve deliverables supporting the end usersComputer asset tracking and inventory managementOrder computers and periphery equipment using internal processesStage computers and set up workstations for new hiresProcess computers from former employeesFacilitate file and data accessResearch and resolve technical issues and know what to do next and/or when to escalate for helpWork with multiple platforms, devices, etc.Remedy ticketing system, Microsoft active directory, Windows 10Dell and Lenovo workstations, printers, mobile phones, Walk and bend and perform labor-related duties of connecting computer equipmentMaintain and abide with compliance activities driven from a central compliance groupCommunicate technical information to non-technical audiencesA strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.Other duties as requestedEssential Skills:Strong sense of customer serviceGood organizational skillsExcellent Verbal and Written Communication SkillsAbility to multi-taskTeam-oriented / team player

Created: 2025-10-04