Senior IT Project Manager

An Insight Global client is looking for a Senior IT Project Manager with experience implementing Salesforce or other CRM tools. You will lead full lifecycle digital transformation projects using agile methodologies while working within the IT PMO and Sales departments from inception to implementation. The successful candidate will be responsible for facilitating requirements and development sessions to understand the current state processes and technology and supporting the implementation work that follows. They will elicit current state pain points and uncover gaps in CRM best practices. From the session output, they will work with their delivery team to design a future state solution and be responsible for its approval and decomposition into user stories. The ideal candidate should efficiently synthesize business information into functional specifications and confidently present implementation needs and options. The position is hands-on, working in the project team to implement Salesforce functionality and acting as a knowledgeable and supportive liaison between technical teams, testing teams, and business stakeholders during the implementation phase. The primary responsibilities for this role include:- Salesforce Project Manager will lead the successful implementation of large scale, enterprise Salesforce projects through effective scope, timeline, and budget management - Use Salesforce experience to develop accurate work estimates, project budgets and timeline- Interacts with senior leadership and key stakeholders to establish schedules and objectives in alignment with business roadmaps - Builds close partnerships with project sponsor(s), key project stakeholders and senior IT management- Acts as a liaison between business customers and IT solution delivery teams- Responsible for preparing the financial costs, benefits and ROI for projects and programs- Ensures projects are planned and executed in-line with the IT PMO methodologies- Ability to learn and provide user support on ITs project and portfolio management tool (ResourceFirst)- Understands BI (Business Intelligence) reports and does critical data analysis- Monitors Quality Assurance of project deliverables and compliance - Coaches and mentors less experienced project managers and project team members- Conducts IT PMO training as needed- Accepts projects that have already started and takes them to a successful conclusion- Assists with hiring project managers- Monitors and manages team and vendor performance and escalates effectively- Manage day-to-day aspects of one or more teams, which includes leading Scrum Events (Backlog, Planning, Review, Retrospectives, and Daily Stand Ups. Contributes to continuous process improvement with PMO and IT methodology, templates, best practices, etc. Minimum Requirements- 5+ years of IT Project Management experience - Experience working on projects in an Agile environment- Ability to utilize, software development/operations/integration methodologies and best practices, general infrastructure design, and project management concepts and approaches- Experience of managing a budget and of costing projects, capital, expense, quantify project benefits, ROI Desired Skills- Bachelors degree or equivalent experience required - Experience delivering enterprise Salesforce projects or other CRM platforms- Project Management certification is preferred - Agile/Scrum certification is preferred

Created: 2025-11-15