Technical Support Engineer

Stellenangebot Reference number:req8522Location:Columbia, MOJob segment: IT Service & Support Contact: [Click Here to Email Your Resumé]T 1.855.270.6700Web profiles: Leading international e-Health company Over 580 million € annual sales in 2017 Approx 4.600 employees worldwide Unique customer base with over 1 million users worldwide Locations in 19 and products in 55 countries Over 30 years successful experience As a Technical Support Engineer you are already shaping what the future holds!Essential Duties and Responsibilities Retrieve and document support voicemailsAnswer incoming support callsSuccessfully document client issues, questions, and resolutions in our knowledgebase softwareManages assigned support tickets through completionAbility to learn and understand frontend and backend database aspects of a Laboratory Information System (LIS)Follow written and verbal directions efficientlyQuickly assess problems and identify resolutions within software and hardware platformsSome travel may be requiredQualificationsHigh School diploma or equivalent and a minimum of 6 months experience required. Business and call center experience is preferred.Should have excellent communication and English-speaking skillsAbility to learn and work independently, as well as on a team, with a minimal amount of supervisionDemonstrated ability to keep neat, accurate and complete records and logsEffective organization and planning skillsAbility to work in a fast paced environmentEffective oral and written communication skillsCourteous with strong customer service orientationExcellent Windows knowledge, including XP, Vista, Windows 7 and Server grade operating systemsExcellent and demonstrated customer service and interpersonal skillsKnowledge of computer operations including but not limited to Windows explorer, services and device managerUnderstanding of network concepts and how they workProficient in Microsoft Word, Outlook and ExcelShould have great interpersonal skills and ability to perform under pressureDependable with proficient attention to detail.Good listening and responding skills. Synchronizing Healthcare Be part of it now!

Created: 2025-11-15