Cruise Fleet Management System Application Specialist -...

Job DescriptionIntermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After ''go-live'', provide technical support to the customer.2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.If you are a Colorado resident, Please Contact us or Email us at [Click Here to Email Your Resumé] to receive compensation and benefits information for this role. Please include this Job ID: 154394 in the subject line of the email.ResponsibilitiesFMS (Fleet Management System) Application SpecialistLOCATION: SUNRISE, FLTRAVEL: 50% (Domestic & International)No visa sponsorship is available for this positionTo strengthen our Consulting Department at Oracle Hospitality Cruise we are looking to fill a position as FMS (Fleet Management System) Application Specialist based in our office in Sunrise, Florida.As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world.As a member of the Oracle Hospitality Cruise Consulting Organization, your two main focus areas will be the implementation of Oracle products on board Cruise and River ships including their shore side locations and providing post-implementation support to the Oracle customer base while serving as an advocate for customer needs. Post-implementation support is a 24/7 operation, with rotating weekends.Our FMS solution provides comprehensive information on fleet performance where all shipside transactions are being logged in real time and automatically transferred to shore side operations. The Fleet Management System covers several areas, including the mentioned transaction and passenger-activity monitoring and real-time synchronizing with HQ (fleet-wide), cruise-fleet revenue analysis, linking guest data to various reservations systems, cruise itinerary import etc.ResponsibilitiesPerforms various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locationsMay lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budgetEffectively consults with management of customer organizationsParticipates in business development activitiesWill be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle productsHas an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platformsRoutinely act independently while researching and developing solutions to customer issuesThis involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise productsAs primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issuesEnsure the solution meets specifications and functions per customer specific operational workflow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the customer staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone has been trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customerAfter ''go-live'', provide technical support to the customerAbility to communicate effectively and build rapport with team members and clientsAccomplishes project requirements; communicating project status to the client, project manager and the respective team members50% of international travel is requiredRequirementsBachelor''s degree in Information Technology, Computer Science or a related field (or equivalent experience)Several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networkingSound knowledge of working in relational databases like Oracle, SQL Server, etc.Require solid experience in Oracle Database Programming using PL/SQL, SQL, Database Design (both Physical and Logical), Database Modeling, and Oracle Tuning & OptimizationExperienced in back-end database development using tools SQLPLUS, SQL Loader, Oracle SQL Developer, TOAD etc. with good understanding of RDBMS and Normalization TechniquesExperience in creating Procedures, Packages, Functions, Triggers views, Cursors, PL/SQL Collections and optimizing query performance and other database objects using SQL, PL/SQLWriting scripts for collection of statistics, reorganization of tables and indexes, and creation of indexes for enhancing performance for data accessExperience in XML Data base functions to generate data in XMLStrong debugging skillsExperience with data modeling concept, creation and maintenance of documentation, user manuals and guidelines of individual data martsFluent English, spoken and writtenStrong written and verbal communication skills with experience communicating at all levels of client organizationsCandidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global teamAbout UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer

Created: 2025-09-06